Disclaimers and terms of use

• The service uses AI, so its responses may be inaccurate, incorrect, incomplete or out of date
• The service is provided for convenience and information only. It does not provide legal, medical, financial or other professional advice.
• Responses are not official interpretations of Niagara Region by-laws, policies or legislation. Only official Niagara Region documents and staff can confirm these.
• Not all information is available through the service, and it may not be able to answer every question
• Using the service does not submit a request, complaint, application, payment or formal notice to Niagara Region

• Do not share personal, sensitive or confidential information. This includes names, contact details, credit card numbers, identification numbers, and details about private matters such as health or family situations.
• Do not use the service in an emergency. Call 911. For urgent issues that are not emergencies, contact Niagara Region by calling 905-980-6000.
• Always check important information with official sources before you act on it
• Do not try to disrupt the service, manipulate it, or use it to produce harmful or unlawful content. Niagara Region may limit or block access if the service is misused.

Talk to a person

If the service cannot help, or you would rather speak with someone, contact Niagara Region at 905-980-6000 or visit our contact directory.

Niagara Region’s Privacy Statement applies to all Niagara Region websites and online services, including this one. Personal information collected through this service is handled under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The information will only be collected, used and disclosed in accordance with the Act.

To help you use this service safely and understand how your information is handled, please review the following:

• Do not share any sensitive, confidential or personal information in the chat
• Chat conversations are stored to help improve the service
• The service is operated using Microsoft CoPilot. Conversations are stored in Canada for 30 days. Conversations are not used to train AI models. Access is limited to authorized Niagara Region staff.

The service is provided for your convenience and is intended for informational purposes only, without any representations, warranties or promises of any kind. Niagara Region makes reasonable efforts to ensure the information provided is accurate and complete, but does not guarantee its accuracy or completeness. You agree to accept the information provided by the service “as is”.

Niagara Region is not responsible for any harm, loss or damage caused by using this service, being unable to use it, or by actions taken based on AI-generated content.

Users are responsible for verifying the accuracy and suitability of any information and should not rely on the service as a substitute for professional advice.

Changes to terms

We may update these terms from time to time. If you continue to use the service after an update, you accept the updated terms.

• Every effort is made to ensure the information provided is accurate, current and reliable
• This service is for residents of Niagara, Ontario only
• Online chat transcripts cannot be provided after the session ends — download, email or print your transcript before closing the chat
• Communications over the Internet may be subject to interception or loss beyond the control of Niagara Region. We cannot guarantee the security of data transmitted online
• Niagara Region is not responsible for any damages arising from your use or inability to use the service

For the most part, comments and messages posted to Niagara Region's official social networking sites are considered transitory records and will not be kept as a permanent record by Niagara Region. In the event that comments and messages are transferred for use on other websites or communication media, users acknowledge and consent by their use of Niagara Region's social networking sites that their comments or messages may become part of the public record and used in official Niagara Region documentation. It is in the discretion of Niagara Region which comments will be archived or used.

It is not the intent of Niagara Region to collect any personal information when users participate on its social media websites other than what is volunteered to the Region. Comments and messages collected for the public record using social media will be treated like any other form of communication received by the Region.

Niagara Region may monitor social networking content for factuality and appropriateness and will make reasonable efforts to ensure that content it posts is accurate at the time of posting. However, it is in the nature of social networking communications that accuracy and timeliness are not guaranteed and may not be reliable; as such, the user acknowledges that Niagara Region makes no such guarantees. As well, Niagara Region is not responsible for the authenticity or suitability of content posted to the channel by others. Posted comments and images do not necessarily represent the views of Niagara Region.

Niagara Region reserves the right to hide and / or report comments and posts that contain content threats, off-topic remarks and comments, violations against the Universal Declaration of Human Rights, discriminatory language, expletive language, campaigning, partisan messaging or commercial advertisements or other material deemed inappropriate.

Niagara Region cannot and does not guarantee your privacy on third-party social networking websites as users are subject to the terms and conditions of the specific application. Users should review and agree to the third-party terms and conditions prior to participating.

Niagara Region will not be responsible for any losses or damages any user may suffer as a result of using third-party social networking websites; users participate at their own risk, for their own benefit and in so doing accept that they have no right of action against Niagara Region related to such use.

Text on this website may be used, downloaded and printed for non-commercial purposes provided the content is not modified and every copy is accompanied by this disclaimer notice.

Images, photos and other media on this website may have been purchased for limited use from third parties and legally protected by their terms of use. Before using, contact us to determine if the media is protected by copyright.

Information, software and products on this website shall not be modified, copied, distributed, reproduced, published, licensed, transferred or sold for a commercial purpose without the consent of Niagara Region.

This website contains links to other websites created and operated by independent bodies and not under the control of Niagara Region. These links are provided as a public service and do not imply investigation or verification of the linked websites. Niagara Region is not responsible for products, services or information found on linked websites.

A link between Niagara Region's website and any other website does not imply endorsement or sponsorship of that website or its creator.

Niagara Region will revise or update this policy if its practices change, or as it develops better ways to keep you informed about them.