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Core Services Review

In progress

A comprehensive review of all Regional programs and services — building a full inventory and measuring effectiveness and efficiency to support informed budget decisions.

Watch the overview video

Overview

The Core Services Review is a comprehensive review and analysis of all Niagara Region's programs and services. It will create a full inventory of our services and will quantify the effectiveness and efficiency of those services.

This inventory will help staff and council find ways to keep property tax increases reasonable while still providing the services our community depends on.

The Core Services Review will support budget discussions at Council and provide valuable data to help make the most informed decisions possible. It is being completed in partnership with Ernst & Young. View the Core Services Review update (PDF).

Building a clear picture of Regional services

What this review covers

A clipboard with a list of tasks, and a magnifying glasss

Full service inventory

Cataloguing every program and service delivered across Niagara Region.

Combined bar and line graph

Effectiveness and efficiency

Quantifying how well each service performs and how efficiently it's delivered.

Scales of justice

Cost and service balance

Identifying opportunities for savings while maintaining the service levels residents rely on.

Where things stand

Project timeline

1
June 2026
Project started
2
July 2026
Data gathering exercise #1
3
August 2026
Continued data gathering and analysis
4
Fall 2026
Deliver final report and recommendations to Regional Council

How the results will be used

The Core Services Review will not only help inform Council's future budget decisions and business plans, but it will also provide valuable data that our leadership teams can leverage to locate opportunities for innovation.