Welcome to our new website

We’ve redesigned niagararegion.ca to make it easier to find what you need. We’re still putting on the finishing touches, so over the next few weeks you may notice:

  • Search is still learning. Some results may be incomplete or out of date. Try browsing by topic from the main menu.
  • Some links may not work. Old bookmarks and links may lead to pages that have moved.
  • Pages are still being updated. We’re reviewing content across the site and improving it as we go.

Quality and accountability

Seniors Services is committed to providing the highest quality of care through voluntary accreditation, evidence-based best practices and continuous quality improvement. We hold ourselves accountable to rigorous standards and regularly assess our performance to ensure excellence in all we do.

Quality by the numbers

7

Accredited homes

20%

of the workforce are Best Practice Champions

100%

Compliance

956

Beds across Niagara

Our performance

Star

Accreditation Canada

Fully accredited

Seniors Services long-term care homes voluntarily participate in the accreditation program with Accreditation Canada because we are committed to providing the highest quality of care and services for our residents.

This process assesses our services against standards of excellence by external surveyors, identifying what is being done well and what needs to be improved. This helps us determine where to focus our quality improvement efforts.

Achievement

  • All our homes are fully accredited
  • Regular external assessments
  • Continuous quality improvement
Two spotlights shining

Best Practice Spotlight Organization

Designate since 2016

We are a Best Practice Spotlight Organization and partner with the Registered Nurses Association of Ontario to adopt health care best practices. These best practices are designed for long-term care and intended to improve health outcomes for residents.

Our impact

  • Evidence-based care protocols
  • Provincial leadership in assessment development
A clipboard with a list of tasks, and a magnifying glasss

Ministry inspections

Standards and compliance

Our homes follow standards set by the Ministry of Long-Term Care, and other provincial and federal acts and regulations. This ensures the homes are providing quality care in safe environments.

Compliance reports are posted at each of our homes and available through the Ministry's public database, ensuring full transparency and accountability.

Transparency

  • Publicly available compliance reports
  • Regular follow-up and monitoring

Our quality initiatives

The Local Health System Integration Act, 2006 requires that the Local Health Integration Network and the Health Service Provider enter into a Multi-Sector Service Accountability Agreement and Long-term Care Home Service Accountability Agreement.

This agreement supports a collaborative relationship to improve the health of Ontarians and create a health care system that is:

  • Person-centered
  • Accountable
  • Transparent
  • Evidence-based

The Long-Term Care Home Service Accountability Agreement is available upon request.

We invest in our staff through comprehensive training programs to ensure they have the skills and knowledge to provide excellent care.

Seniors Services long-term care homes have trained staff to become Best Practice Champions and continue to provide regular education and training throughout the year to support evidence-based practice in everyday resident care.

Our commitment to education extends beyond nursing staff to include all team members who interact with residents and families.

Beginning in 2022, Seniors Services long-term care homes partnered with PointClickCare and the Registered Nurses’ Association of Ontario to help develop standardized assessments and clinical pathways now used across long-term care homes in Ontario, including admissions, delirium screening and resident and family-centred care.

Seniors Services long-term care homes also continues its partnership with Registered Nurses' Association of Ontario through Best Practice Guideline implementation and ongoing staff education to strengthen evidence-based practice across all homes.

In partnership with Institute of Safe Medication Practices Canada, we support medication safety initiatives, including work related to the appropriate use of antipsychotics and safer medication practices in long-term care.

Quality Improvement Plans are submitted to Health Quality Ontario every year by each of our long-term care homes.

A Quality Improvement Plan is a formal, documented set of organizational priority indicators focused on improvement objectives set out by the Ministry of Long-Term Care. It is our commitment to residents, staff and the community to improve quality of care through focused targets and actions.

Quality Improvement Plans are available at Health Quality Ontario and are posted at each of the homes.