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Niagara Gatekeepers

A woman giving support and a glass of water to a senior in need of help

Concerned about an older adult?

Free and confidential

We can help. Call 905-684-9968 to connect at-risk olders adults with services.

8:30 a.m. - 8:30 p.m.
365 days a year

Niagara Gatekeepers is a phone line for anyone in the community to connect at-risk older adults with support and services to help them stay safe at home.

Niagara Gatekeepers works with local partner agencies to connect seniors with the right help. Upon consent from the older adult, the partner agency will provide education around local programs and coordinate referrals to services and supports.

Who can call

Anyone concerned about an older adult's safety or wellbeing.

  • Community professionals
  • Emergency services personnel
  • Family members and neighbours
  • Older adults themselves

Signs an older adult may need help

If you notice any of these warning signs, call Niagara Gatekeepers.

A house with a door

Home and self-care

  • Difficulty with daily activities
  • Deteriorating home conditions (neglect, disrepair, bad odours, excessive clutter)
  • Neglected pets or lack of food
  • Poor hygiene, grooming, or dirty clothing
A heart with a heart-rate monitor wave running through it

Health and mobility

  • Difficulty seeing, speaking or hearing
  • Injuries or untreated wounds
  • Poor mobility, balance or recent falls
  • Significant weight loss
Head with a heart

Mental and emotional challenges

  • Becoming withdrawn, hostile or angry
  • Confusion, memory loss or difficulty communicating
  • Inability to cope with recent loss
  • Social isolation or wandering
A dollar sign in a circle

Safety and financial concerns

  • Difficulty handling money or paying bills
  • Signs of neglect or abuse (emotional, financial, sexual, physical)
  • Unusual financial transactions

Partner agencies

We work with trusted local organizations to connect seniors with the right support, including:

  • Ontario Health at Home
  • Alzheimer Society of Niagara
  • Niagara Region Seniors Community Programs
  • Niagara Region Mental Health Program
  • Centre de Santé Communautaire