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Niagara EMS is responsible for providing 24-hour emergency and non-emergency pre-hospital medical care and transportation to individuals experiencing injury or illness. Our dedicated team of highly qualified front-line paramedics work with up-to-date equipment and technology to give Niagara the best service available.
Niagara Region is committed to providing the highest quality of pre-hospital emergency care to the citizens and visitors of Niagara. This is accomplished by meeting and exceeding standards as prescribed by the Ministry of Health and Long Term Care as well as Niagara's Medical Officer of Health and our Board of Health (Regional Council).
Through very rigorous training, staff commitment and quality assurance processes, the Niagara EMS has achieved some benchmarks of excellence. Notably, on April 13, 2006, Niagara EMS was the first accredited centre in Ontario and one out of three in Canada to be officially recognized as an Accredited Centre of Excellence and by the Academy of Emergency Medical Dispatch.
As a result of improved call processing, new methods for vehicle deployment and redeployment, and implementation of new technologies, Niagara EMS has improved ambulance response times to 9:39 minutes as reported in the 2006 Ontario Municipal Benchmarking Initiative. This data also provides an indication of service levels, areas of challenge and a trend toward successful performance measurements.
Niagara Emergency Medical Services operates seventeen bases throughout the Niagara Region to ensure timely response for calls within the community.
NEMS has a fleet of 37 ambulances of which we operate 22 ambulances daily at peak staffing. NEMS also operates 2 supervisor units, 24 hours per day. Other responding vehicles include a gator and the Emergency Services Unit Bus.
Niagara Emergency Medical Services (EMS) has a brand new look. The look was inspired by the need to be more visible on the roadways in Niagara and to complement the other Niagara Region fleet vehicles. As new vehicles are purchase to replace existing ones, they will be painted in the new design. The entire Niagara EMS fleet of ambulances should have the new look by 2011. Remember, when you see an emergency vehicle on-duty, please move your vehicle safely over to the right hand side of the road.
