Client Bill of Rights
Every health service provider and Ontario Health Team shall ensure that the following rights of clients and/or patients are fully respected and promoted.
A person receiving a community service has the following rights.
Respect and dignity
- To be dealt with by the service provider in a courteous and respectful manner and to be free from physical, sexual, mental, emotional, verbal and financial abuse by the provider
- To be dealt with by the service provider in a manner that respects the person's dignity and privacy, and that promotes the person's autonomy and participation in decision-making
- To be dealt with by the service provider in a manner that recognizes the person's individuality, and that is sensitive to and responds to the person's needs and preferences, including preferences based on ethnic, spiritual, linguistic, familial and cultural factors
- To receive home and community care services free from discrimination on any ground of discrimination prohibited by the Human Rights Code or the Canadian Charter of Rights and Freedoms
- A client who is First Nations, Métis or Inuk has the right to receive home and community care services in a culturally safe manner
Self determine the risk
- To give or refuse consent to the provision of any community service
- To raise concerns or recommend changes in connection with the home and community care service provided to them and in connection with policies and decisions that affect their interests, to the provider of the home and community care service, the agency and its employees, government officials or any other person, without fear of interference, coercion, discrimination or reprisal
Collaboration
- To participate in the assessment of their needs, development of their service plan, reassessment of their needs and revision of their service plan
- To designate a person to be present with them during assessments
- To designate a person to participate in the development, evaluation and revision of their service plan
- To receive assistance in co-ordinating their services from the health service provider or Ontario Health Team
Be informed
- With clear and accessible information about their home and community care services
- To be informed of the laws, rules and policies affecting the operation of the provider of the home and community care service, including this Client Bill of Rights, and to be informed, in writing, of the procedures for initiating complaints about the provider
The Bill of Rights does not apply with respect to the provider of a home and community care service that has been purchased by an individual with funding provided by a health service provider or an Ontario Health Team under subsection 21 (1.1) of the Act.
Home and Community Care Services Bill Of Rights is part of Ontario Regulation 187/22 made under The Connecting Care Act, 2019.
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