About Seniors Services

Our philosophy of care is rooted in respect for residents' health and safety, dignity, desires and needs, personal history and values.

Our goal is to meet the physical, psychological, social, spiritual and cultural needs of each resident through a resident centered approach to care.

The Seniors Services care philosophy is an inclusive approach to care that fosters respectful, compassionate, competent care. Through this approach, we'll collaborate and partner with you and your family in service design, service delivery and service evaluation.

2024 - 2027 Priorities

  • Person-Centred Care and Engagement
  • Thriving Workforce
  • Safety Focused
  • Innovative Service Delivery
  • Strong Partnerships

Vision, mission and values


  • Exemplary Care
  • Compassionate Team
  • Community Leader


Working together, we provide the highest quality of life for seniors living in long-term care and in the community.


Our values include respect, serve, honesty, choice and partnerships.

Our performance

  • Accreditation
    Accredidation Canada logo

    Seniors Services voluntarily participates in the accreditation program with Accreditation Canada because we are committed to providing the highest quality of care and services for our residents.

    The process assesses our services against standards of excellence by external surveyors. This identifies what is being done well and what needs to be improved. This helps us determine where to focus our quality improvement efforts.

    All our homes are fully accredited.

  • Accountability

    The Local Health System Integration Act, 2006 requires that the Local Health Integration Network and the Health Service Provider enter into a Multi-sector Service Accountability Agreement and Long-term Care Home Service Accountability Agreement.

    This agreement supports a collaborative relationship to improve the health of Ontarians and create a health care system that is:

    • Person-centered
    • Accountable
    • Transparent
    • Evidence-based
  • Best Practice Spotlight Organization

    Best Practice Spotlight Organization logo

    Niagara Region Long-Term Care became a designate in 2016 and partners with the Registered Nurses Association of Ontario to adopt health care best practices.

    The best practices are designed for long-term care and intended to improve health outcomes for residents. We're implementing these best practices as part of the requirements for being a Best Practice Spotlight Organization.

    Beginning in 2022, Seniors Services worked with Point Click Care and the Registered Nurses Association of Ontario to develop assessments that will be used across Ontario. Assessments were for admissions, delirium screening, assessment and management, and resident and family centred care.

    Seniors Services continues to provide feedback to the working group to help develop more clinical pathways that will be implemented in all long-term care homes across Ontario.

    Seniors Services has 181 staff trained as Best Practice Champions across all eight long-term care homes. We offer sessions throughout the year to train more staff.

  • Ministry of Health and Long-term Care inspections: resident quality inspections

    Our homes follow standards set by the Ministry of Health and Long-term Care and are inspected annually. This ensures the homes are providing quality care in safe environments. Compliance reports are posted at each of our homes.

  • Quality improvement

    Quality Improvement Plans are submitted to Health Quality Ontario every year by each of our eight long-term care homes.

    A Quality Improvement Plan is a formal, documented set of organizational priority indicators focused on improvement objectives set out by the Ministry of Health and Long-term Care. It is our commitment to residents, staff and the community to improve quality of care through focused targets and actions.

    Quality Improvement Plans are available at Health Quality Ontario and are posted at each of the homes.

Care and Services

Seniors Services provides high quality, compassionate care to our residents through a range of integrated programs and partnerships.

We have eight long-term care homes for people who need around the clock nursing and personal care. Our home is staffed by Registered Nurses, Registered Practical Nurses and Personal Support Workers who provide 24 hour nursing care and support. Residents can also access:

  • Recreational activities
  • On-site physiotherapy
  • Rehabilitation counselling
  • Pastoral care

Types of care

  • Medical care

    A doctor provides medical care to all residents who live in our homes. They work in collaboration with the home staff team and make regular visits based on your care needs.

  • Nutritional care

    We serve three appetizing meals a day with snacks offered between meals. The registered dietitian approves all menus based on the Canada Food Guide.

    Your individual preferences are considered and alternate foods are available at each meal. Special and therapeutic diets and appropriate supplements are provided, if required. The dietitian or the food service manager is available to discuss any dietary or nutritional concerns with you and your family.

    The weekly menu is posted at each home for you to review and plan your meal selections.

  • Resident and family support workers

    Resident and family support workers are available to you and your family for consultation and counselling.

  • Spiritual care

    Spiritual support is provided through weekly interdenominational faith services as well as specific faith services available by community.

    A pastoral care coordinator is available to provide counselling and spiritual guidance to you at your request. The ministerial staff of your church or worship centre is also welcome to visit you at the home for one-on-one spiritual support.

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