Contact Children's Services

Connect with us

Niagara Region Children's Services is here to help. Connect with us online or by phone for questions about child care and financial help.

The chat is for general inquiries. By communicating with us, you're agreeing to not share personal information. We will not collect, use or disclose personal information. Online chat terms and conditions

Report a concern or complaint

If you have concerns about your child's care:

  • Schedule a time with your caregiver to talk about your concerns
  • Be prepared and make notes ahead of time
  • Be clear about what's being said. Ask for clarification if needed.
  • Arrange a follow-up meeting, if necessary

To report a complaint about a licensed child care centre or private home day care agency:

  • Call 1-877-510-5333
  • Email information.met@ontario.ca

Provide your feedback

Share your feedback about Children's Services programs with staff. This includes Regional child care, licensed home child care, EarlyON Child and Family Centres, fee subsidy program and special needs resourcing.

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Notice of Collection

Any personal information or personal health information submitted will be collected, used, and disclosed, where applicable, by members of Regional staff according to the Municipal Freedom of Information and Protection of Privacy Act or the Personal Health Information Protection Act. Any information you share will only be used for the intended purpose for which it was provided.

For questions or comments about privacy practices, or for more information about the administration of the Municipal Freedom of Information and Protection of Privacy Act in Niagara Region programs, see Freedom of Information and Open Government.

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