Utility Benefits

As part of the overall Utility Benefit program provided by Social Assistance and Employment Opportunities, individuals will be assessed for all utility relief benefits that they may qualify for.

Utility relief benefits


You may be eligible for utility benefits if you're a Niagara resident who is receiving:

  • Ontario Works
  • Ontario Disability Support Program benefits
  • Low-income

Application process

After applying, a staff member will contact you to review your application.

What you will need to apply

To complete the application, you will need:

  • A current bill and disconnection notice in your name
  • Confirmation of the amount of utility arrears owing

If you're not receiving Ontario Works or Ontario Disability, you will need:

  • One piece of identification for each member of the household such as:
    • Birth certificate, citizenship document
    • Driver's licence
    • Health card
  • Income verification for household members age 18 and older with:
    • Pay stubs
    • Monthly income statement
    • Bank statements
  • Current bank statement for all bank accounts for household members age 18 and older

Apply online for benefits

The Discretionary Benefits Portal is a fast, easy and secure way to apply online for utility benefits. You can apply anytime, anywhere and on any device.

To register, you must have a valid email address. Once registered, you can:

  • Track the status of all your current and past applications
  • Upload documents needed for your application
  • Get automatic email updates on your application status
  • See details about missing information or eligibility decisions
  • Apply for multiple items in one application

Apply for Utility Benefits

Apply by phone

If you can't apply online, call 905-641-9960 ext. 6072 to apply.

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