Brock Physio & Wellness Infection Control Inspection
- Address
3460 Schmon Parkway, Unit 3
Thorold - Services
Physiotherapy
Summary
Treatment area furnishing not smooth and cleanable. Dryer not operating to dry towels/face cloths for clients. Written infection control policies and procedures incomplete/not available . No masks, tissues or appropriate self screening signage found at the clinic entrance/reception desk/entrance of exam room.
Diseases resulting from similar errors in infection control may include:
- Skin / soft tissue infections
Contact
Duty Officer
Public Health Inspector
905-980-6000 ext. 7590, toll free 1-888-505-6074
inspect@niagararegion.ca
Findings and Corrective Measures
A complaint was identified from a member of the public on April 13, 2026, related to infection prevention and control concerns.
This infection prevention and control lapse involved a member of the regulatory college.
Orally corrective measures were discussed at the time of inspection.
An initial onsite investigation was conducted on April 15, 2026.
An investigation report was given to the premise / facility noting corrective measures. Information and education was provided.
Ongoing Issues
| Issue | Correction | Last Updated |
|---|---|---|
| Surfaces/furnishings/equipment/finishes not smooth and cleanable. | Surfaces/furnishings/equipment/finishes to be smooth and cleanable. | April 23, 2026 |
| Laundry handled in a way that may lead to contamination . | Laundry to be handled in a way to prevent contamination. | April 23, 2026 |
| Multi-dose containers of non-sterile gel not used appropriately. Multi-dose container not properly sealed when not in use. Multi-dose gel containers not properly labeled and identified. | Multi-dose containers of non sterile gel to be used only on intact skin. Multi-dose containers to be properly sealed when not in use. Multi-dose gel containers to be labeled appropriately. | April 23, 2026 |
| Written infection control policies and procedures incomplete/not available . Written occupational health and safety policies and procedures incomplete/not available. | Infection control policies to be based on current best practices and reviewed and updated on a regular basis. Occupational health and safety policies to be based on current best practices and reviewed and updated on a regular basis. | April 23, 2026 |
| Staff attendance at education and training sessions not recorded. | There is to be a process for recording staff attendance at education and training sessions. | April 23, 2026 |
Corrected Issues
| Issue | Correction | Date Corrected |
|---|---|---|
| Appropriate self screening signage was not found at the clinic entrance/reception desk/entrance of exam room | Illness sreening signage is to be located at the clinic entrance, reception desk and entrance of exam rooms. | April 23, 2026 |
| IPAC supplies not provided at the reception/waiting area. | Provide IPAC supplies at the reception/waiting area. | April 23, 2026 |
| No tissue boxes observed. | Tissue boxes are to be available in the reception and waiting areas. | April 23, 2026 |
Health Risks and Inspections
In the event that a direct health risk is identified for clients who visited this establishment, Niagara Region Public Health will contact those at risk with advice around any medical follow-up.
For general updates regarding this investigation, continue to monitor this website.
© Niagara Region - 1815 Sir Isaac Brock Way, Thorold, ON, L2V 4T7 - Phone: 905-980-6000, Toll-free: 1-800-263-7215
