Information Management Services

Niagara Region creates over 1.2 million paper and electronic business records each year. As the official guardian of this information, the Regional Clerk oversees a corporate-wide records and information management program that is operated by Information Management Services staff.

Services to the public include:

  • Responding to Freedom of Information requests under the Municipal Freedom of Information and Protection of Privacy Act and the Personal Health Information Protection Act
  • Facilitating public access to the minutes of Regional Council and associated committees
  • Maintaining business records that are crucial for effective daily operations
  • Preserving business records with historical value for future generations
  • Promoting efficiency and accountability through consultation with every Niagara Region department on matters related to records and information management
  • Administration of a corporate archival program focused on the history of Niagara Region as a municipality

Looking Ahead

With the "paperless office" in mind, Information Management Services is currently promoting the use of digital information technology and electronic records as a way of reducing Niagara Region's reliance on paper.

This effort has plenty of potential benefits:

  • Reduced carbon footprint for many business processes
  • Reduced costs spent on paper, electricity, ink, toner, and storage space
  • Quicker response times for service

Contact Us

Information Management Services welcomes inquiries from members of the public.

Email Information Management Services
Telephone: 905-980-6000 ext. 3219
Fax: 905-984-3609
c/o Office of the Regional Clerk
2201 St. David's Road West
Thorold, ON
L2V 4T7


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