For the comfort and safety of all passengers:
All Niagara Region Transit buses are fully accessible. All buses are low floor design (one-step on, one-step off) at the front and rear door areas, for passengers with walkers and canes, or who are able to walk unassisted but have difficulty using stairs.
All low floor buses are equipped with a folding ramp for easy boarding, with slip-resistant and raised edges to prevent assistive devices (wheelchair, walker, cane or strollers) from slipping off. Upon request, the transit operator will lower these ramps at the front door area in order to assist people with disabilities.
All Niagara Region Transit buses are equipped with bicycle racks. Passengers are responsible for their own bicycles, including loading and unloading bicycles.
No bikes or large bulky items are permitted on transit buses. All parcels, knapsacks and smaller bulky items must be kept clear of the aisle.
Transit authorities recognize there are other customers who would also benefit from having a seat near the front of the bus. A Courtesy seating area has been designated for seniors, expectant mothers, adults traveling with infants / small children or any other customer who may benefit from a seat near the front of the bus.
Help us to keep the seats and floors clean and free of garbage. Children standing on seats can make them dirty and is unsafe. Don't consume food or drinks while on the bus.
Certified Service Animals are allowed on all buses if they are identified by collar, neckerchief, vest or harness, with certification from a professional institution.
Non-Certified small dogs and animals are also allowed on transit buses provided they are in animal carriers. Acceptable carriers are either rigid plastic, or soft-sided vented duffel style. The animal must be completely secured in these carriers. The animal must be carried at all times by the passenger, not bother other passengers, not take up a seat and not cause an obstruction in the aisle.
Priority seating is for the use of passengers with a disability, and seniors. These seats are located close to the front of the vehicle. If you are seated in a designated seat you must vacate the seat for any passenger with a disability.
Use of these seats by persons with a disability is on a first come-first served basis. You are not required to leave a transit bus in order to make room for a customer with a disability. We ask all passengers to show consideration to those whose need is greater than your own.
The safest place for a young child while on-board a bus is in the arms of an adult. The following policy is in effect for the safety of all transit users:
Remember to take all your personal belongings with you when you leave the bus. The Transit provider is not responsible for any personal items which go lost or missing on Transit property.
If you need assistance while travelling on public transit, you may be eligible for the Universal Support Person Pass. You can print and complete the application here. This will allow one Support Person to ride for free while accompanying a valid fare paying customer who requires assistance while travelling. The Universal Support Person Pass has been developed for use across all of the transit systems in Niagara.
If you are thinking of applying for the pass, the following information is important to note: