NRT OnDemand

Get Started with NRT OnDemand

• Fares for local trips in Grimsby, Lincoln, Pelham and Niagara-on-the-Lake

  Category	Cash Fare	10-ride Card	Monthly Pass
  Adults	$3	$27	$85
  Seniors (65+)	$3	$22.50	$65
  Elementary and high school students (ages 13-17 and proof may be required)	$3	$22.50	$65
  Children 12 and under	Free

  Don't have a smartphone? Here are the locations where you can purchase your fare:

  Location	Hours
  Grimsby Peach King Centre	Monday: 8:30 a.m. - 8:00 p.m. Tuesday: 8:30 a.m. - 4:30 p.m. Wednesday: 8:30 a.m. - 4:30 p.m. Thursday: 8:30 a.m. - 8:00 p.m. Friday: 8:30 a.m. - 4:30 p.m. Saturday: 8:30 a.m. - 12:30 p.m.
  Town of Lincoln Town Hall	Monday to Friday, 8:30 a.m. - 4:30 p.m.
  Fleming Centre	Daily, 8:30 a.m. - 10:30 p.m.
  Moses F. Rittenhouse Vineland Library	Monday to Thursday: 10 a.m. - 8 p.m. Friday: 1 - 5 p.m. Saturday: 10 a.m. - 5 p.m. Sunday: Closed
  Town of Niagara-on-the-Lake Location (Community Centre)	Monday to Friday, 8:30 a.m. - 9 p.m.
  Town of Pelham (Meridian Community Centre)	Monday to Friday, 8:30 a.m. - 4:30 p.m.
  Township of Wainfleet	Offices are closed but passes are available by contacting the Community Support Team at CST@wainfleet.ca

• Fares for trips between municipalities

  With NRT OnDemand, residents of Grimsby, Lincoln, Niagara-on-the-Lake, Pelham, Wainfleet and West Lincoln can also travel to and from Fort Erie, Niagara Falls, Port Colborne, St. Catharines and Welland.

  Travelling between municipalities is the same prices as riding with Niagara Region Transit. See fares for trips between municipalities.

  Don't have a smartphone? Here are the locations where you can purchase your fare:

  Location	Hours
  Grimsby Peach King Centre	Monday: 8:30 a.m. - 8:00 p.m. Tuesday: 8:30 a.m. - 4:30 p.m. Wednesday: 8:30 a.m. - 4:30 p.m. Thursday: 8:30 a.m. - 8:00 p.m. Friday: 8:30 a.m. - 4:30 p.m. Saturday: 8:30 a.m. - 12:30 p.m.
  Town of Lincoln (Town Hall, Fleming Centre and Vineland Library)	Not available
  Town of Niagara-on-the-Lake (Community Centre)	Monday to Friday, 8:30 a.m. - 9 p.m.
  Town of Pelham (Meridian Community Centre)	Monday to Friday, 8:30 a.m. - 4:30 p.m.
  Township of Wainfleet	Offices are closed but passes are available by contacting the Community Support Team at CST@wainfleet.ca
  Township of West Lincoln	Monday to Friday, 9 a.m. - 4:30 p.m. Open to the public by appointment only

• Booking your trip

  Riders can book a trip up to 15 minutes before their departure. To book and pay for your ride using your credit card or pre-paid debit, download the app.

  Those who don’t have a smartphone or can’t download the app can book a ride by calling 289-302-2172.

  Drivers cannot accept payment or cash fares.

  Once the app is downloaded, set your pick-up and drop-off locations. The app will then create a ride proposal and prompt you to confirm by selecting 'Book this ride'. Wait for your ride and check out details, including the vehicle's licence plate, driver name and more at the bottom of your screen.

  Your vehicle will pick you up within a block or two of your doorstep or a nearby location / intersection. The average walk to a pick-up or drop-off location is 100 metres.

  Wait times

  The maximum wait time is one hour. The maximum detour time to accommodate a ride share is 20 minutes.

  Cancellations

  There will be a $1.50 cancellation fee if you cancel after 60 seconds of booking completion.

  Minimum age

  Riders aged 13 to 18 can ride alone with the consent of their parents. Riders under the age of 13 need to be accompanied by an adult.

• Connecting to conventional transit

  The transit hubs are:

  • St. Catharines Bus Terminal
  • Welland Bus Terminal
  • Port Colborne City Hall
  • Outlet Collection at Niagara
  • Niagara College Glendale Campus

  Riders arriving at the hubs on conventional transit service can connect with NRT OnDemand using a transfer.

• Using a transfer

  NRT OnDemand

  When you start your trip with NRT OnDemand, follow these easy steps:

  1. Book your ride through the app or by phone and pay the Regional fare. When you board the vehicle ask the driver for a transfer.
  2. Enjoy the ride to the transit hub
  3. Board the bus to continue your trip and show your transfer ticket to the driver. If you're making a second transfer, keep your ticket.

  Conventional transit

  When you start your trip with conventional transit, follow these easy steps:

  1. Board the bus, pay the Regional fare and ask the driver for a transfer
  2. Take your transfer ticket from the farebox and enjoy the ride
  3. Upon arrival at the transit hub, book your NRT OnDemand trip and select 'transfer' in the app. Walk to the NRT OnDemand Pickup Point to await your ride. Board the vehicle and show your transfer ticket to the driver.

  If you have a Niagara Region Transit monthly pass, you don't need to ask for a transfer.

• Car seat policy
  This policy aims to ensure the safety of all children riding NRT OnDemand and is required to remain compliant with the Ontario Highway Traffic Act.
  
  

  • NRT OnDemand doesn't provide car seats or booster seats so parents / guardians travelling with children must provide their own car seat or booster seat for the trip
  • When booking or taking a ride, parents / guardians travelling with children must follow the policies outlined by the Ontario Highway Traffic Act:
    • Require children to use a rear-facing car seat until the child weighs at least 9 kg (20 pounds)
    • Allow children weighing 9 kg to 18 kg (20 to 40 pounds) to use a forward-facing child car seat or a rear-facing car seat as long as the car seat manufacturer recommends its use
    • Allow a child to use a seatbelt alone if the child turns eight years old, weighs 36 kg (80 pounds), or is 145 cm (4 ft. 9 in.) tall or more
  • It's the responsibility of the parent / guardian to properly install and uninstall the device(s)
  • It's the drivers responsibility to ensure that the child has been properly secured in the device before operating the vehicle

  Visit the Province of Ontario's website for more information on the Ontario Highway Traffic Act.

  For any other information that may include booking a ride or general inquiries, email support-niagara@ridewithvia.com or call our support line at 289-302-2172 and one of our agents will help you.

• Accessibility and Support Person Pass
  Accessible vehicles are available for those who need them. Niagara Specialized Transit is also still available for those who require their services.

  Support Person Pass

  Support Person Passes may be used on NRT OnDemand.

  You may be eligible for a Support Person Pass if you’re unable to travel independently on transit and require assistance. To register, call 905-980-6000 or 1-888-263-7215 ext. 3550, or print and complete the application..

• Partnership with Via Mobility
  Niagara Region Transit is collaborating with Via Mobility for the operation of the service, providing us with logistics, marketing / promotion and technology support.

  VIA works with 90 partners in more than 20 countries to deliver transit solutions. In Canada, VIA has helped launch successful services in Sault Ste. Marie, ON and Longueuil, QC. Through this partnership, we're able to offer a flat fee per trip, unlike traditional ride-hailing services that charge by mileage.

Regional Transit

• Routes and Schedules
• Fares
• Passenger Info
• NRT OnDemand
• Specialized Transit
• Holiday Schedule
• Customer Service
• Transit / Transportation Projects