To claim your free trips, use code NRTVAC1 for your first dose and code NRTVAC2 for your second dose. Your driver will need proof of your appointment when you board.
NRT OnDemand doesn't operate on a fixed route like conventional transit services. It lets riders request trips in real-time through the app or over the phone by selecting a pickup point and destination.
Your fare allows you to travel from your location to the pre-set destination you select when you book your ride. This is a flat fee service. The price will never increase based on your location or service area.
OnDemand riders arriving at any of our three transit hubs can transfer onto Regional or local transit to complete their trip.
For example, a rider can board an OnDemand vehicle in Grimsby, transfer to a Niagara Region Transit bus at the St. Catharines Bus Terminal, and travel to the Outlet Collection at Niagara, all for just the one Regional fare.
NRT OnDemand operates year-round.
Service in Niagara-on-the-Lake runs Monday to Saturday from 7 a.m. to 7 p.m.
Category | Cash Fare | 10-ride Card | Monthly Pass |
---|---|---|---|
Adults | $3 | $27 | $85 |
Seniors (65+) | $3 | $22.50 | $65 |
Elementary and high school students (ages 13-17 and proof may be required) |
$3 | $22.50 | $65 |
Children 12 and under | Free |
Don't have a smartphone? Here are the locations where you can purchase your fare:
Location | Hours |
---|---|
Grimsby Peach King Centre | Monday: 8:30 a.m. - 8:00 p.m. |
Town of Lincoln Town Hall | Monday to Friday, 8:30 a.m. - 4:30 p.m. |
Fleming Centre | Daily, 8:30 a.m. - 10:30 p.m. |
Moses F. Rittenhouse Vineland Library | Monday to Thursday: 10 a.m. - 8 p.m. |
Town of Niagara-on-the-Lake Location (Community Centre) |
Monday to Friday, 8:30 a.m. - 9 p.m. |
Town of Pelham (Meridian Community Centre) | Monday to Friday, 8:30 a.m. - 4:30 p.m. |
Township of Wainfleet | Offices are closed but passes are available by contacting the Community Support Team at CST@wainfleet.ca |
With NRT OnDemand, residents of Grimsby, Lincoln, Niagara-on-the-Lake, Pelham, Wainfleet and West Lincoln can also travel to and from Fort Erie, Niagara Falls, Port Colborne, St. Catharines and Welland.
Travelling between municipalities is the same prices as riding with Niagara Region Transit. See fares for trips between municipalities.
Don't have a smartphone? Here are the locations where you can purchase your fare:
Location | Hours |
---|---|
Grimsby Peach King Centre | Monday: 8:30 a.m. - 8:00 p.m. |
Town of Lincoln (Town Hall, Fleming Centre and Vineland Library) | Not available |
Town of Niagara-on-the-Lake (Community Centre) | Monday to Friday, 8:30 a.m. - 9 p.m. |
Town of Pelham (Meridian Community Centre) | Monday to Friday, 8:30 a.m. - 4:30 p.m. |
Township of Wainfleet | Offices are closed but passes are available by contacting the Community Support Team at CST@wainfleet.ca |
Township of West Lincoln | Monday to Friday, 9 a.m. - 4:30 p.m. Open to the public by appointment only |
Riders can book a trip up to 15 minutes before their departure. To book and pay for your ride using your credit card or pre-paid debit, download the app.
Those who don’t have a smartphone or can’t download the app can book a ride by calling 289-302-2172.
Drivers cannot accept payment or cash fares.
Once the app is downloaded, set your pick-up and drop-off locations. The app will then create a ride proposal and prompt you to confirm by selecting 'Book this ride'. Wait for your ride and check out details, including the vehicle's licence plate, driver name and more at the bottom of your screen.
Your vehicle will pick you up within a block or two of your doorstep or a nearby location / intersection. The average walk to a pick-up or drop-off location is 100 metres.
Wait times
The maximum wait time is one hour. The maximum detour time to accommodate a ride share is 20 minutes.
Cancellations
There will be a $1.50 cancellation fee if you cancel after 60 seconds of booking completion.
Minimum age
Riders aged 13 to 18 can ride alone with the consent of their parents. Riders under the age of 13 need to be accompanied by an adult.
The transit hubs are:
Riders arriving at the hubs on conventional transit service can connect with NRT OnDemand using a transfer.
NRT OnDemand
When you start your trip with NRT OnDemand, follow these easy steps:
Conventional transit
When you start your trip with conventional transit, follow these easy steps:
If you have a Niagara Region Transit monthly pass, you don't need to ask for a transfer.
Visit the Province of Ontario's website for more information on the Ontario Highway Traffic Act.
For any other information that may include booking a ride or general inquiries, email support-niagara@ridewithvia.com or call our support line at 289-302-2172 and one of our agents will help you.
Support Person Pass
Support Person Passes may be used on NRT OnDemand.You may be eligible for a Support Person Pass if you’re unable to travel independently on transit and require assistance. To register, call 905-980-6000 or 1-888-263-7215 ext. 3550, or print and complete the application..
VIA works with 90 partners in more than 20 countries to deliver transit solutions. In Canada, VIA has helped launch successful services in Sault Ste. Marie, ON and Longueuil, QC. Through this partnership, we're able to offer a flat fee per trip, unlike traditional ride-hailing services that charge by mileage.