Booking a Ride with Niagara Specialized Transit

Trip requests can be made up to two weeks in advance, but passengers are required to give a minimum of 24 hours' notice to book a trip.

To Book a Trip

Have the following information ready when you call:

  1. Date and times of trip (pick-up and return)
  2. Addresses of pick-up and destination locations
  3. Details of any attendant or service animal accompanying you on the trip

Call 905-680-2052 or 1-888-447-5202 to book your trip with the service provider.

The customer service representative will advise the rider of the cost of the trip at the time of the booking.

TTY Instructions to Book a Trip

TTY Logo
  1. Call the TTY operator who will call NST
  2. Type your message to the TTY operator who will forward it to us
  3. We will complete your booking through the TTY operator who will confirm your trip by typing the response

Trip Confirmation

Riders will be called by 3 p.m. the day before the trip. Should the call be missed, riders can call 905-680-2052 or 1-888-447-5202 to confirm their trip during regular business hours.

Trip must be to another Municipality

Riders cannot be picked-up and transported to a destination within the same municipality. A trip must be from one municipality to another municipality.

For example:

If a rider is picked-up in St. Catharines, their destination must be outside of St. Catharines.

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