Service changes to booking a trip starting on August 20, 2018.
Trip requests can be made up to two weeks in advance, but passengers are required to give a minimum of 48 hours notice to book a trip.
Have the following information ready when you call:
Call 905-680-2052 or 1-888-447-5202 to book your trip with the service provider.
The customer service representative will advise the rider of the cost of the trip at the time of the booking.
Riders will be called by 3 p.m. the day before the trip. Should the call be missed, riders can call 905-680-2052 or 1-888-447-5202 to confirm their trip during regular business hours.
Riders must notify the doctor or medical facility they are visiting that they have a return trip booked and the time the vehicle is scheduled to arrive to take you home. The co-operation of the doctor or the facility will help the service stay on time.
Riders cannot be picked-up and transported to a destination within the same municipality. A trip must be from one municipality to another municipality.
If a rider is picked-up in St. Catharines, their destination must be outside of St. Catharines.