Booking a Ride with Niagara Specialized Transit
Service changes to booking a trip starting on August 20, 2018.
Trip requests can be made up to two weeks in advance, but passengers are required to give a minimum of 48 hours notice to book a trip.
To Book a Trip
Have the following information ready when you call:
- Date and times of trip (pick-up and return)
- Addresses of pick-up and destination locations
- Details of any attendant or service animal accompanying you on the trip
Call 905-680-2052 or 1-888-447-5202 to book your trip with the service provider.
The customer service representative will advise the rider of the cost of the trip at the time of the booking.
TTY Instructions to Book a Trip
- Call the TTY operator who will call NST
- Type your message to the TTY operator who will forward it to us
- We will complete your booking through the TTY operator who will confirm your trip by typing the response
Trip Confirmation
Riders will be called by 3 p.m. the day before the trip. Should the call be missed, riders can call 905-680-2052 or 1-888-447-5202 to confirm their trip during regular business hours.
Return Trips
Riders must notify the doctor or medical facility they are visiting that they have a return trip booked and the time the vehicle is scheduled to arrive to take you home. The co-operation of the doctor or the facility will help the service stay on time.
Trip must be to another Municipality
Riders cannot be picked-up and transported to a destination within the same municipality. A trip must be from one municipality to another municipality.
For example:
If a rider is picked-up in St. Catharines, their destination must be outside of St. Catharines.