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Niagara Specialized Transit Application

The inter-municipal specialized transit service is for residents of Niagara who have a disability that prevents them from using conventional transit services.


To use Niagara Specialized Transit, you must submit an application form. The application will be reviewed against the eligibility criteria. If your application is approved, you will be eligible to book trips. Bookings are offered on a first come, first served basis and must be booked at least 24 hours before your trip.

The service is for travelling from one municipality to another municipality in Niagara. Trips to Hamilton can be done through a connection to DARTS.

Lack of conventional transit in your area does not equal eligibility, and is not a basis for approving your application.


To apply, complete the online application, download the application, or pick it up from:

  • St. Catharines Transit
  • Welland Transit
  • Niagara Falls Transit
  • Fort Erie Accessible Specialized Transit

To have a form mailed to you, call 905-980-6000 ext. 3382 or 1-800-263-7215, Monday to Friday, 8:30 a.m. - 4:30 p.m. If you get our voicemail system, only leave a contact name and phone number. Don't leave your mailing address. We'll return the call within one business day.

Updating your application

To update information for your Niagara Specialized Transit application, email us your updates or call the transit information line at 905-680-2052 ext. 3550, and press 2 (Monday to Friday, 8:30 a.m. - 4:30 p.m.).

Steps to enrol

  1. Complete the Part 1: Recipient application form below
  2. If you are a resident:
    1. Download, print and have a health care professional complete Part 2: Health Care Professional application
    2. Mail or drop-off the completed Part 2 application at the address provided on the form
  3. If you are a medical / health care professional completing this form on behalf of a resident:
    1. Complete Part 2: Health Care Professional application below

A representative from Niagara Region will be in contact once we have received all documentation.

Part 1: Recipient application

* = Required

Applicant Information


* Date of birth

numbers only

Emergency Contact Information

Designate Information

Payment Information

* What is your preferred method of payment for trips taken with Niagara Specialized Transit?

* How do you prefer to receive confirmation of payment?

Disability Information

Do you use any of the following mobility aids?


I hereby certify that the information provided in Part 1 is, to the best of my knowledge, true and accurate and I authorize Niagara Region to use this application to assess my eligibility. I also authorize the signing medical / health care professional to release the information requested in Section 2 to the Region for purposes of determining eligibility.

I authorize Niagara Region to disclose required information to other transit services in order to support the use of other specialized transit services.

If applicable, I acknowledge that I must carry my Universal Support Person Pass with me, otherwise my accompanying Support Person will be required to pay a fare.

Part 2: Health Care Professional application

Medical / Health Care Professional Contact Information

* Check which best describes you

Disability Information

* Travel Limitation

* How would you categorize the applicant's eligibility?

Universal Support Person

NST drivers assist passengers from one accessible door to another accessible door, but do not provide onboard care or assist passengers beyond the accessible entrance of their pick-up or drop-off location.

* Is the applicant able to independently recognize their destination and communicate to the vehicle operator if they are about to be dropped off at the wrong location?

* Is the applicant able to get help if they are dropped off at a wrong location?

* Is the applicant able to be safely left unattended on the vehicle with other riders when the operator is away from the vehicle (such as they are not at risk of exiting the vehicle and wandering)?

* Is the applicant able to transfer into / out of a vehicle without assistance?

* Is the applicant able to maneuver their mobility device to travel to and from the vehicle?

* In your opinion and based on your answers above, the applicant requires a support person:

Personal Information and Privacy

Any personal information or personal health information submitted in writing will be collected, used and disclosed by members of Regional Council and Regional staff in accordance with the Municipal Freedom of Information and Protection of Privacy Act or the Personal Health Information Protection Act, where applicable.

Freedom of Information

Any information you share will be used only for the intended purpose for which it was provided. If you have any questions, email or call 905-980-6000 ext. 3779.

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