Status of your Cheque

Call the Interactive Voice Response at 1-800-808-2268 to access the system and follow the instructions from:

  • Monday to Friday: 8 a.m. to 9 p.m.
  • Saturday, Sunday: noon until 5 p.m.

Using the Interactive Voice Response Tool

Use the Interactive Voice Response system to find out the status of your cheque (payment). It's a toll-free telephone system that lets you access your personal case file as well as general information about Ontario Works.

Shortly after you've received your first assistance cheque, you will receive your own nine-digit identification number and a four-digit Personal Identification number that will allow you to use the system.

You can use the system to find out:

  • The date and amount of your most recent cheque
  • A history of cheques issued to you within the last 45 days
  • Your overpayment balance (if you have one)
  • The status of your case file, such as "ongoing", "suspended", or "terminated"

Understanding your Cheque

Understanding your social assistance cheque explains the parts to your cheque and how to access prescriptions and dental service.

Direct Deposit of Payments into your Bank Account

Sign up for direct deposit to have your monthly Ontario Works payments put directly into your bank account on the payment date. (instead of receiving a cheque in the mail that you have to cash).

Statement of Income

As an Ontario Works Participant, you may be required to complete and submit a statement of income each month. Speak with your Casemanger about your particular situation and income reporting requirements.

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