Rights and Responsibilities

Woman The Ontario Works program balances your needs as a participant with your individual responsibility.

Your Rights

If you are applying for or are eligible for Ontario Works, you have the right to:

  • be told about your eligibility in writing
  • appeal a decision about your eligibility that you do not agree with

Your Responsibilities

If you are receiving Ontario Works, you are required to:

  • meet with a casemanager every 3 months to review your Participation Agreement and every 12 months to review your financial information
  • take part in employment assistance activities that will help you find a job
  • report any income or earnings you receive from a job, a training program or other source of income, such as Employment Insurance, pensions, WISB, insurance support, etc.
  • keep your receipts and statements in order including pay stubs, bank account statement, child care receipts, etc. to verify your income, assets and expenses
  • tell us about any changes in your situation such as getting a job, opening or closing a bank account, having a baby, moving, etc.
  • provide documents or information that we ask you for
  • obtain any other income that you are entitled to such as child support, Ontario Child Benefit, Employment Insurance, other tax benefits, etc.
  • repay any Transition Child Benefit money you received if you get a retroactive Ontario Child Benefit and/or National Child Benefit Supplement payment that applies to the same month(s) you received the Transition Child Benefit
  • repay any money you received that you were not entitled to

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