Important Information During a Postal Strike

Niagara residents, suppliers and customers should prepare for backlogs in mail delivery and possible disruption in mail delivery service due to recent rotating strikes.

More information about Canada Post service disruptions

Ontario Works Clients

If you receive your payments through direct deposit, payments will continue to be deposited into your bank account as usual.

Ontario Works recipients are still required to report income and changes to their circumstances. They can pick up and drop off the necessary reporting forms at their local Community Services office.

Effective Date Item Action
Nov. 29 to Dec. 11 Client monthly December cheques

The December 2018 monthly cheque run will not be mailed and client cheques will be available for pick up at local offices between 9 a.m. to 4:30 p.m.

If you have a December cheque to be picked up it will be available at your local office until December 11 (9 a.m. to 4:30 p.m.).

Cheques not picked up by 4:30 p.m. on December 11 will be placed in the mail December 12.

Client monthly January cheques

January social assistance cheques will be mailed on December 17.

For individuals on direct deposit, January funds will be deposited into their accounts on December 31

  December direct deposit statements Direct deposit statements will be placed in the mail.
  Trustee cheques Trustee cheques will be available for pick up at each SAEO location associated with the address on the cheque.
  Vendor cheques December vendor cheques will be mailed

Community Services Offices

Provincial Offences Court Services

Paying Fines

During a postal service disruption, residents are required to pay their fines on time.

You have two other ways to pay your Provincial Offences fine:

  1. Online with
  2. In-person at a Niagara Provincial Offences Court office

Do not mail fine payments if a strike is expected or during a postal service disruption.

Document Delivery

You can deliver documents:

If you have already mailed documents or forms to the court by regular mail, the court may not be able to complete your request until the postal strike is over.

Residents of Long-term Care Homes

Residents can pick up their monthly bill at their long-term care home.

Payment can be made by cheque at the long-term care home or Niagara Region Headquarters.

Niagara Regional Housing Tenants

Tenants can drop off payment directly at Niagara Region Headquarters.


Suppliers can send invoices by email to

Suppliers expecting payments from Niagara Region and Niagara Regional Housing are encouraged to sign up for electronic fund transfer to avoid the inconvenience of postal service disruptions.

To sign up for electronic fund transfer:

  1. Complete an electronic fund transfer payment application form making sure to include a void cheque
  2. Email the completed form to or fax 905-984-3667

Payment cheques will be available for pick up at Niagara Region headquarters in Thorold for suppliers who choose not to sign up for electronic fund transfer.

Customers Waiting for a Bill / Invoice from Niagara Region

Customers with amounts owing to Niagara Region are reminded that payments must still be received by the due date.

Consider using methods other than Canada Post, including online banking, credit card and electronic fund transfer. Contact to learn more.

Customers waiting for a bill from Niagara Region can sign up below to receive invoices by email.

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Contact Information



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