Important Information During a Postal Strike
Niagara residents, suppliers and customers should prepare for backlogs in mail delivery and possible disruption in mail delivery service due to a potential upcoming Canada Post labour disruption.
See information about Canada Post service disruptions.
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Housing Services
For mail delivery, you can use:
- The mailbox in front of Niagara Region Headquarters, Campbell East entrance
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Long-term care home residents
Residents can pick up their monthly bill at their long-term care home.
Payment can be made by cheque at the long-term care home or Niagara Region Headquarters.
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Niagara Regional Housing
For mail delivery, you can use:
- Your community drop box
- The mailbox in front of Niagara Region Headquarters, Campbell East entrance
Do not use cash for rent payments.
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Ontario Works clients
If you receive your payments through direct deposit, payments will continue to be deposited into your bank account as usual.
Ontario Works recipients are still required to report income and changes to their circumstances. They can pick up and drop off the necessary reporting forms at their local Community Services office.
As of Oct. 31, 2024:
- Client cheques for November: November 2024 monthly cheques have been mailed and will be delivered on time. For those who submitted statements of income late or who have requested additional benefits, cheques will be available for pick up at local offices from 1 - 4:30 p.m. If you have a November cheque to be picked up, it will be available at your local office. Identification is needed to pick up a cheque. Contact your case manager to set up direct deposit for future payments.
- Client cheques for December: If the labour disruption is resolved, December social assistance cheques will be mailed on Nov. 27. For individuals on direct deposit, December funds will be deposited into their accounts on Nov. 29.
- Direct deposit statements: Direct deposit statements for December will be placed in the mail
- Trustee cheques: Trustee cheques will be available for pick up at the Community Services office associated with the address on the cheque
- Vendor cheques: November vendor cheques will be held unless other arrangements have been requested
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Provincial Offences Court
Paying fines
During a postal service disruption, residents must pay their fines on time.
You have three other ways to pay your Provincial Offences fine:
- Online with paytickets.ca
- In-person at the Niagara Region Provincial Offences Court office at 445 East Main St., Welland
- By calling 905-687-6590
Do not mail fine payments if a strike is expected or during a postal service disruption.
Document delivery
You can deliver documents:
- In-person at the Niagara Region Provincial Offences Court office at 445 East Main St., Welland
- By courier or a professional process server
- By fax to 905-687-6614 or email to poainfo@niagararegion.ca
If you have already mailed documents or forms to the court by regular mail, the court may not be able to complete your request until the postal strike is over.
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Suppliers
Suppliers can send invoices by email to apinvoices@niagararegion.ca. Account statements and other inquiries can be sent by email to accountspayable@niagararegion.ca.
Suppliers expecting payments from Niagara Region entities (The Regional Municipality of Niagara, Niagara Regional Police Service, Niagara Transit Commission or Niagara Regional Housing) are reminded that electronic funds transfer is the preferred method of payment. If you are not already enrolled, update your supplier information online.
Expect delays in payment if your payment method is cheque. Cheques will be available for pick up at Niagara Region Headquarters for suppliers who are unable to sign up for electronic funds transfer.
Customers waiting for a bill / invoice from Niagara Region
Customers with amounts owing to Niagara Region are reminded that payments must still be received by the due date.
Consider using methods other than Canada Post, including online banking, credit card and electronic fund transfer. Contact accounts.receivable@niagararegion.ca to learn more.
Customers waiting for a bill from Niagara Region can sign up to receive invoices by email.