Niagara Region Headquarters (located at 1815 Sir Isaac Brock Way, Thorold) is reopening to the public on July 4, 2022.
Closed to the public since the onset of the COVID-19 pandemic, with the safety of everyone in mind, Regional staff has worked hard to create a plan to safely welcome back visitors and clients.
As we reopen, there are a few key new measures for the public to be aware of when visiting Headquarters. While we appreciate these measures may take time to get used to, we thank all visitors for complying with the safety requirements of Niagara Region Headquarters.
have any questions about the reopening of Headquarters, they can call
905-980-6000 to speak to a Customer Service Associate directly.
Entering Headquarters at Campbell East entrance
The public entrance for Niagara Region Headquarters is the Campbell East building. The general public, contractors and clients can access the building during regular business hours (Monday to Friday from 8:30 a.m. to 4:30 p.m.).
New Customer Service desk
When you enter at the Campbell East building entrance, you must register with a Customer Service Associate at the Customer Service desk. You will receive a visitor identification card, which must be worn in a visible location at all times while in the building.
Once the visitor card is issued, the visitor(s) will wait on the Campbell East entrance side of the turnstiles. A Customer Service Associate will contact the appropriate staff member who will come down to greet and escort the visitor throughout the duration of their visit.
Regional Council / Committee meetings
For Council and Committee meetings that are held in Council Chamber, public access will be permitted through the Campbell West doors, a half hour before and after the meeting. No registration or visitor identification card is required.