Niagara Region making changes to service levels due to COVID-19

As a result of COVID-19, Niagara Region is making changes to how we are interacting with residents and how services are being delivered to the community. In accordance with our Business Continuity Plans, the intent is to have Regional staff focus on delivering essential and key services, while supporting the directions of the federal and provincial governments to limit contact by practicing social distancing and help reduce the spread of the virus.

What this means is Niagara Region will now be limited primarily to necessary public transactions and essential meetings being held with staff. Currently the plan is to continue council and standing committee meetings. All public consultations such as public information centres and surveys will be put on hold until further notice.

Public access at Regional headquarters will be limited, with public meetings and external bookings in regional facilities cancelled. While we are changing how we are interacting with residents, Niagara Region staff remain committed to serving and being accessible. Residents are encouraged to connect with regional staff by phone and email.

Due to COVID-19, many of our clinics, classes and facilities have issued closures, cancellations and changes to service delivery. Developments with COVID-19 are happening quickly; our website and social media channels will continue to have updated information as the situation evolves.

As we continue to see growing COVID-19 cases around the world, we expect to continue to see travel-related cases in Niagara. The best way to prevent the spread of respiratory viruses, including COVID-19 is to

  • Avoid all non-essential international travel, as recommended by provincial and federal health authorities
  • Wash your hands often with soap and water or with alcohol-based hand rub
  • Practice social distancing by avoiding unnecessary close interaction with others (e.g. shaking hands, deferring events)
  • Stay home if you’re sick
  • Cover coughs and sneezes with a tissue or sleeve
  • Clean and disinfect high touch surfaces daily. Use a disinfectant and follow manufacturer’s instructions.
  • Call ahead if visiting your health care provider for infectious symptoms so they can plan to protect others from spread

Public Health has set up a COVID-19 Info-Line. Calls are being answered by a nurse seven days a week from 9 a.m. to 4:15 p.m.

  • 905-688-8248 ext. 7019
  • Toll-free: 1-888-505-6074


"While we continue to see no evidence of local community spread in Niagara, other parts of the Province are starting to see circulation of COVID-19. The Prime Minister advised today that we reduce discretionary interactions with others. While we can continue to feel safe going about our important daily routines, limiting unimportant activities will help slow the onset of local spread, and allow our health care systems more time to prepare."
~ M. Mustafa Hirji, Acting Medical Officer of Health, Medical Division, Public Health & Emergency Services​


Sean O’Brady
Niagara Region
905-980-6000 ext. 3742

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