A community where our residents and clients have the highest quality of life possible.
Working together, we respond to the needs of Niagara's most vulnerable citizens through a spectrum of integrated programs and partnerships.
Our values include respect, serve, honesty, choice and partnerships.
A Quality Improvement Plan is a formal, documented set of organizational priority indicators focused on improvement objectives set out by the Ministry of Health and Long-term Care. It is our commitment to residents, staff and the community to improve quality of care through focused targets and actions.
Quality Improvement Plans are available at Health Quality Ontario and are posted at each of the homes.
The process assesses our services against standards of excellence by external surveyors. This identifies what is being done well and what needs to be improved. This helps us determine where to focus our quality improvement efforts.
All our homes are fully accredited.
This agreement supports a collaborative relationship to improve the health of Ontarians and create a health care system that is:
We are implementing these best practices as part of its candidacy to become a Best Practice Spotlight Organization.
Seniors Services provides high quality, compassionate care to our residents through a range of integrated programs and partnerships.
We have eight long-term care homes for people who need around the clock nursing and personal care. Our home is staffed by Registered Nurses, Registered Practical Nurses and Personal Support Workers who provide 24 hour nursing care and support. Residents can also access:
A doctor provides medical care to all residents who live in our homes. They work in collaboration with the home staff team and will make regular visits based on your care needs.
We serve three appetizing meals a day with snacks offered between meals. The registered dietitian approves all menus based on the Canada Food Guide.
Your individual preferences are considered and alternate foods are available at each meal. Special and therapeutic diets and appropriate supplements are provided, if required. The dietitian or the food service manager is available to discuss any dietary or nutritional concerns with you and your family.
The weekly menu is posted at each home for you to review and plan your meal selections.
Resident and family support workers are available to you and your family for consultation and counselling.
Spiritual support is provided through weekly interdenominational faith services as well as specific faith services available by community.
A Pastoral Care Coordinator is available to provide counselling and spiritual guidance to you at your request. The ministerial staff of your church or worship centre is also welcome to visit you at the home for one-on-one spiritual support.