About Seniors Services

Vision

A community where our residents and clients have the highest quality of life possible.

Mission

Working together, we respond to the needs of Niagara's most vulnerable citizens through a spectrum of integrated programs and partnerships.

Values

Our values include respect, serve, honesty, choice and partnerships.

Strategic Directions (2016 - 2018)

  • Promote a healthy and safe environment
  • Enhance communication
  • Improve quality and innovation
  • Foster collaboration

Our Performance

  • Quality improvement
    Quality Improvement Plans are submitted to Health Quality Ontario every year by each of our eight long-term care homes.

    A Quality Improvement Plan is a formal, documented set of organizational priority indicators focused on improvement objectives set out by the Ministry of Health and Long-term Care. It is our commitment to residents, staff and the community to improve quality of care through focused targets and actions.

    Quality Improvement Plans are available at Health Quality Ontario and are posted at each of the homes.

  • Accreditation
    Seniors Services voluntarily participates in the accreditation program with Accreditation Canada because we are committed to providing the highest quality of care and services for our residents.

    The process assesses our services against standards of excellence by external surveyors. This identifies what is being done well and what needs to be improved. This helps us determine where to focus our quality improvement efforts.

    All our homes are fully accredited.

  • Ministry of Health and Long-term Care inspections: resident quality inspections
    Our homes follow standards set by the Ministry of Health and Long-term Care and are inspected annually. This ensures the homes are providing quality care in safe environments. Compliance reports are posted at each of our homes.
  • Accountability agreements for long-term care home service
    The Local Health System Integration Act, 2006 requires that the Local Health Integration Network and the Health Service Provider enter into a service accountability agreement.

    This agreement supports a collaborative relationship to improve the health of Ontarians and create a health care system that is:

    • Person-centered
    • Accountable
    • Transparent
    • Evidence-based

  • Best Practice Spotlight Organization
    Niagara Region Long-term Care has partnered with the Registered Nurses Association of Ontario to adopt health care best practices. They are designed for long-term care and intended to improve health outcomes for residents.

    We are implementing these best practices as part of its candidacy to become a Best Practice Spotlight Organization.

Care and Services

Seniors Services provides high quality, compassionate care to our residents through a range of integrated programs and partnerships.

We have eight long-term care homes for people who need around the clock nursing and personal care. Our home is staffed by Registered Nurses, Registered Practical Nurses and Personal Support Workers who provide 24 hour nursing care and support. Residents can also access:

  • Recreational activities
  • On-site physiotherapy
  • Rehabilitation counselling
  • Pastoral care

Medical Care

A doctor provides medical care to all residents who live in our homes. They work in collaboration with the home staff team and will make regular visits based on your care needs.

Nutritional Care

We serve three appetizing meals a day with snacks offered between meals. The registered dietitian approves all menus based on the Canada Food Guide.

Your individual preferences are considered and alternate foods are available at each meal. Special and therapeutic diets and appropriate supplements are provided, if required. The dietitian or the food service manager is available to discuss any dietary or nutritional concerns with you and your family.

The weekly menu is posted at each home for you to review and plan your meal selections.

Resident and Family Support Workers

Resident and family support workers are available to you and your family for consultation and counselling.

Spiritual Care

Spiritual support is provided through weekly interdenominational faith services as well as specific faith services available by community.

A Pastoral Care Coordinator is available to provide counselling and spiritual guidance to you at your request. The ministerial staff of your church or worship centre is also welcome to visit you at the home for one-on-one spiritual support.


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