About Seniors Services


  • Extraordinary care
  • Compassionate team
  • Collaborative leader


Working together, we provide the highest quality of life for seniors living in long-term care and in the community.


Our values include respect, serve, honesty, choice and partnerships.

Philosophy of care

Our philosophy of care is rooted in respect for residents' health and safety, dignity, desires and needs, personal history and values. Our goal is to meet the physical, psychological, social, spiritual and cultural needs of each resident through a resident centered approach to care.

The Seniors Services care philosophy is an inclusive approach to care that fosters respectful, compassionate, competent care. Through this approach, we'll collaborate and partner with you and your family in service design, service delivery and service evaluation.

2020 - 2023 Priorities

  • Strengthen workplace health, and safety and workflow
  • Engage and empower staff
  • Enhance care experiences
  • Improve outcomes through innovation
  • Maximize collaboration with partners

Our Performance

  • Quality improvement

    Quality Improvement Plans are submitted to Health Quality Ontario every year by each of our eight long-term care homes.

    A Quality Improvement Plan is a formal, documented set of organizational priority indicators focused on improvement objectives set out by the Ministry of Health and Long-term Care. It is our commitment to residents, staff and the community to improve quality of care through focused targets and actions.

    Quality Improvement Plans are available at Health Quality Ontario and are posted at each of the homes.

  • Accreditation
    Accredidation Canada logo

    Seniors Services voluntarily participates in the accreditation program with Accreditation Canada because we are committed to providing the highest quality of care and services for our residents.

    The process assesses our services against standards of excellence by external surveyors. This identifies what is being done well and what needs to be improved. This helps us determine where to focus our quality improvement efforts.

    All our homes are fully accredited.

  • Ministry of Health and Long-term Care inspections: resident quality inspections

    Our homes follow standards set by the Ministry of Health and Long-term Care and are inspected annually. This ensures the homes are providing quality care in safe environments. Compliance reports are posted at each of our homes.

  • Accountability agreements for long-term care home service

    The Local Health System Integration Act, 2006 requires that the Local Health Integration Network and the Health Service Provider enter into a Multi-sector Service Accountability Agreement and Long-term Care Home Service Accountability Agreement.

    This agreement supports a collaborative relationship to improve the health of Ontarians and create a health care system that is:

    • Person-centered
    • Accountable
    • Transparent
    • Evidence-based

  • Best Practice Spotlight Organization
    Best Practice Spotlight Organization logo

    Niagara Region Long-Term Care is partners with the Registered Nurses Association of Ontario to adopt health care best practices. They are designed for long-term care and intended to improve health outcomes for residents. We're implementing these best practices as part of the requirements for being a Best Practice Spotlight Organization.

Care and Services

Seniors Services provides high quality, compassionate care to our residents through a range of integrated programs and partnerships.

We have eight long-term care homes for people who need around the clock nursing and personal care. Our home is staffed by Registered Nurses, Registered Practical Nurses and Personal Support Workers who provide 24 hour nursing care and support. Residents can also access:

  • Recreational activities
  • On-site physiotherapy
  • Rehabilitation counselling
  • Pastoral care

Types of care

  • Medical care

    A doctor provides medical care to all residents who live in our homes. They work in collaboration with the home staff team and make regular visits based on your care needs.

  • Nutritional care

    We serve three appetizing meals a day with snacks offered between meals. The registered dietitian approves all menus based on the Canada Food Guide.

    Your individual preferences are considered and alternate foods are available at each meal. Special and therapeutic diets and appropriate supplements are provided, if required. The dietitian or the food service manager is available to discuss any dietary or nutritional concerns with you and your family.

    The weekly menu is posted at each home for you to review and plan your meal selections.

  • Resident and family support workers

    Resident and family support workers are available to you and your family for consultation and counselling.

  • Spiritual care

    Spiritual support is provided through weekly interdenominational faith services as well as specific faith services available by community.

    A pastoral care coordinator is available to provide counselling and spiritual guidance to you at your request. The ministerial staff of your church or worship centre is also welcome to visit you at the home for one-on-one spiritual support.

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