Mental Health and Substance Use Health Services for Adults

Adult services

• Crisis

  Agency	Phone Number
  Canadian Mental Health Association - Safe Beds Program A voluntary, non-medical facility that offers crisis counselling and a safe therapeutic environment for short-term stays	905-641-5222
  Crisis Outreach and Support Team (COAST) Services to people in Niagara who are in crisis and have a mental health concern	1-866-550-5205
  Distress Centre Niagara Provides a free, confidential 24-hour distress line	St. Catharines / Niagara Falls: 905-688-3711 Port Colborne / Wainfleet: 905-734-1212 Fort Erie: 905-382-0689 Grimsby / West Lincoln: 905-563-6674
  Gillian's Place - 24/7 Support Line Immediate phone support, emergency shelter or longer-term support for survivors of gender-based violence	905-684-8331 French services: 1-877-336-2433
  Niagara Health Mental Health and Addictions Program Provides inpatient and outpatient mental health services	905-378-4647 ext. 49613
  Niagara Region Sexual Assault Centre 24-hour support and emergency services	905-682-4584
  ONTX Ontario Online and Text Crisis Services Available from your computer, mobile device or phone from 2 p.m. to 2 a.m.	Text SUPPORT to 258258
  Victim Services Niagara - Victim Crisis Assistance Ontario On-scene early intervention and crisis intervention to victims of crime and tragic circumstances	Crisis: 905-682-2626 Office: 905-688-4111 ext. 5084
  Women's Place South Niagara Get confidential 24-hour domestic violence support in Niagara Falls, Fort Erie, Welland, Wainfleet, Port Colborne, Pelham and surrounding areas	Call or text 905-356-5800

• Health

  Agency	Phone Number
  Bridges Community Health Centre Primary health care, illness prevention and community development	Port Colborne: 289-479-5017 Fort Erie: 905-871-7621
  Centre de Sante Communautaire Services for French-speaking clients including primary care, prenatal, nutrition, youth programs, settlement services, programs for victims of violence, addiction and mental health counselling	905-734-1141
  Outreach Nurse For populations in Niagara who cannot access traditional health services	Call or text 905-401-4074
  Niagara Falls Community Health Centre Multi-service health centre that provides free primary health care and community development services	905-356-4222
  Niagara Region Public Health	905-688-8248 1-888-505-6074
  Quest Community Health Centre Primary health care and community capacity building	905-688-2558
  Health Connect Ontario Free, confidential telephone service. Get health advice from a registered nurse.	1-866-797-0000

• Counselling and support services

  Agency	Phone Number
  Mental Health and Addictions Access Line 24/7 support	1-866-550-5205
  Canadian Mental Health Association Walk-in counselling	Urgent support service: 905-641-5222
  Community Support Services of Niagara Helps seniors and adults with disabilities live independently in their own homes	1-866-283-1931
  Consumer Survivor Initiative Advocates for people who have used mental health services	905-732-4498
  Design for a New Tomorrow Support for individuals who have experienced abuse	905-684-1223
  Family Counselling Centre Niagara Drop-in and immediate support for personal crisis	905-937-7731 ext. 3345
  Family Support Network of Niagara Support and education for families who have a relative with mental health issues	905-894-6808
  Fort Erie Native Friendship Centre Provides Indigenous people access to appropriate services for their mental, emotional, spiritual and physical well-being	905-871-8931
  Gateway Programs to support people living with mental illness	905-735-4445 1-877-735-4445
  Niagara Chapter - Native Women Inc. A connecting place to support Native / Indigenous women and their families through access to culturally relevant services and programs	905-871-8770
  Niagara Gatekeepers Phone referral service for at-risk seniors to stay safe and independent at home	905-684-0968
  Niagara Region Mental Health Early Psychosis Intervention For individuals 14-35 years old who are experiencing a first episode of psychosis	905-688-2854 ext. 7262
  Niagara Region Community Services, Seniors Community Programs Programs to help older adults remain safe and independent at home	905-984-2621 1-877-212-3922
  Healthy Babies Healthy Children A free home visiting program that helps expectant mothers and new parents who need support	905-684-7555
  Niagara Region Public Health - Mental Health Referral Line Confidential treatment and counselling	905-688-2854 ext. 7262 Monday to Friday
  Niagara Parents Connect with a public health nurse	905-684-7555
  Niagara Regional Native Centre Provides Indigenous people access to appropriate programs and services for their mental, emotional, spiritual and physical well-being	905-688-6484
  Oak Centre Community mental health program	905-788-3010
  St. Joseph's Healthcare, Women's Health Concerns Helps with the diagnosis and treatment of women 18 years and up with mental health challenges who are pregnant or up to nine months postpartum	1-905-522-1155 ext. 33605 (Hamilton)
  Start Me Up Niagara Addiction, mental illness, poverty, homelessness and unemployment support	905-984-5310

• Alcohol, drugs, tobacco and gambling

  Agency	Phone Number
  Addiction Recovery Services Services are offered across Niagara	Visit their website.
  Alcoholics Anonymous	1-866-311-9042
  Al-Anon Family Groups Program for anyone affected by someone else's drinking	905-328-1677
  ARID Recovery homes A comfortable room and basic needs in a home-like environment for up to nine months	905-227-1113
  Community Addiction Services of Niagara Assessments, treatment planning, counselling, and referrals	905-684-1183
  Narcotics Anonymous	1-888-811-3887
  Segue Clinic A community-based addiction treatment centre specializing in opioid use disorder	905-688-1827
  Tobacco Hotline Quit smoking support and report a smoking or vaping complaint	905-688-8248 ext. 7393 1-888-505-6074
  Withdrawal Management	905-682-7211
  Women's Addiction Recovery Mediation (WARM) Programs for women experiencing addiction and families affected by addiction	905-359-1045

• Self-help apps and online support for mental well-being

  These self-help apps are not a replacement for assessment or treatment, but may help you while waiting for appointments or on a wait list.

  • Be Safe - Find resources in your area and create a safety plan on your phone to learn how to stay safe in a crisis
  • Beyond the Silence - Information and support for managing mental health at work
  • Bounce Back - A free program to help adults and youth 15 years or older manage symptoms of depression and anxiety
  • Mind Your Mood - Track your moods and get a 'mood report'
  • MindShift - Strategies based on cognitive behavioural therapy to help you learn and use active steps to manage your anxiety
  • Mother Matters: Women's College Hospital - Eight-week online support group for women with mood / adjustment challenges following the birth of their baby. Registration is limited.
  • My Anxiety Plans - Free anxiety management program based on cognitive-behavioural therapy
  • Niagara Region Public Health, Mental Well-Being - Mental health training, workplace mental health, suicide prevention / life promotion and online tools
  • Smiling Mind - Daily meditation and mindfulness exercises
  • Togetherall - A mental health and wellbeing service offering self-help programs, creative outlets and a community that cares

If you're still not sure who to call

Call INCommunities at 211. This is a free, confidential, 24-hour line. They can tell you who to call.

Youth services

See our services for youth, including school nurse services and community services for addiction, counselling, food banks and sexual health and substance misuse.

For other mental health support in your community, call 211 to help find you programs and services in Niagara or visit eMentalHealth.ca.

Public Health

Mental Well-Being

• Training
• Workplace
• Suicide Prevention
• Online Tools