Mental Health Telemedicine

Telemedicine is a service that provides consultation appointments with a psychiatrist through secure video conferencing. It's available for people 16 years of age and older.

Video conferencing appointments can be held in our offices in Thorold, Niagara Falls, Welland or through partnerships with other agencies in St. Catharines and Port Colborne.

Individuals will complete an initial assessment with a nurse or nurse practitioner before meeting the psychiatrist. Reasons for referring to this program include making a mental health diagnosis and evaluating medications.

Only physicians and nurse practitioners are able to refer to this program, and they must be willing to follow and provide the psychiatrist's treatment recommendations.

For more information about this service, speak to an intake worker at 905-688-2854 ext. 7262.

Referral Process - What to Expect

  • Step 1 - Receiving the Referral

    Faxed referrals are received by the Telemedicine team and added to the waitlist in chronological order.

    Clients referred to this service must be connected to a primary health care provider who is willing to follow the client and implement any medication recommendations provided by the consulting psychiatrist.

    Referrals will not be accepted for clients who have seen a psychiatrist within the last 6 months, or clients who are being re-referred to the program without having implemented any of the recommendations made after the first consultation with the psychiatrist.

  • Step 2 - Reviewing the Referral

    Referrals will be reviewed by one of the Registered Nurses or the Nurse Practitioner on the team to ensure they meet referral criteria and to determine if there is a clinical reason to support triaging the referral as urgent.

    A letter will be sent to the referring Physician or Nurse Practitioner to indicate that the referral has been accepted.

    A letter will also be sent to the client informing them of the process involved in the Telemedicine process and what to expect.

  • Step 3 - Initial Assessmentt

    The Registered Nurse or Nurse Practitioner will contact the client by phone to arrange an appointment to complete the Initial Nursing Assessment which can take up to 1.5 hours. The client will be offered an appointment to see the Psychiatrist once the initial assessment has been completed.

    Assistance with transportation is available if needed.

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