Mental Health Referrals

Any concerned individual can refer a person to the following services at Niagara Region Mental Health:

A physician or nurse practitioner must refer and be willing to continue with the treatment recommendations provided for telemedicine.

Only self-referrals are accepted for the following programs:

How to Make a Referral

If you are a health care professional, refer a patient.

To make a referral and to speak to an intake worker:

  • Call 905-688-2854 ext. 7262 (Monday to Friday, 8:30 a.m. - noon)

Referral Information

  • How can I speed up the referral process?

    Learn about eligibility

    Make sure the person you're referring is eligible by learning more about the service and eligibility requirements for youth and adults. You can also call our Intake Line at 905-688-2854 ext. 7262 to speak with an intake worker.

    Provide the right information

    The more information you can provide about the referral, the better. Incomplete referrals mean our staff have to get the missing information. This slows everything down.

  • What information do I need to provide when making a referral?

    When making a referral, you will need to provide:

    • Contact information for yourself or the person you are referring
    • Physician contact information
    • Medications
    • Risk assessment. For example, danger to others or willing to accept help?
    • Other agencies involved
  • What happens when you make a referral?

    Step 1

    All referrals are reviewed by an intake worker and a program manager to determine what service can best meet the needs of the individual referred.

    Individuals accepted as clients move on to step 2.

    Step 2

    The client is assigned a Niagara Region Mental Health staff person and is contacted to set up an initial meeting.

    Step 3

    An initial meeting can take place in a variety of locations where the individual is comfortable. An initial assessment is conducted with the client during the course of this meeting.

    Step 4

    Clients are assigned to the service that can best meet their need. Each client's length of service is unique to their needs, and will be determined by ongoing assessments and in collaboration with their assigned Niagara Region Mental Health staff.

  • Why didn't my referral get accepted?

    Not all referrals get accepted. We may not be the first step or the best fit. We want you to know the mental health needs of you or the person you referred will not fall through the cracks. We will give you suggestions for other supports.

    If you made a referral for someone else, it's important to know that our services are voluntary. The person you referred may not have given us consent. If that is the case, our intake worker will review options with you.

  • Is there a wait time for service?

    Most of our services do have a wait.

    Once you've reached out for help, it's hard to wait. While waiting you can:

    If you are in crisis, call 911.


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