Greycliff Manor


Common resident areas and high touch surfaces were not disinfected following daily cleaning. Communal washrooms were not properly stocked with liquid soap in a dispenser for adequate handwashing

Diseases resulting from similar errors in infection control may include:

  • Respiratory infections
  • Stomach and intestinal infections
  • Skin infections


Duty Officer
Public Health Inspector
905-980-6000 ext. 7590, toll free 1-888-505-6074

Findings and Corrective Measures

A complaint was identified from a member of the public on July 7, 2017, related to infection prevention and control concerns.

An initial onsite investigation was conducted on July 7, 2017.

Corrected Issues

IssueCorrectionDate Corrected
Alcohol based hand rub (ABHR) dispenser at back entrance was empty. ABHR was not available for use at point of care or where direct care occurs. Provide ABHR at point of care and where direct care is provided (i.e. dining room, lounge, activity room, resident rooms). July 21, 2017
Soap in a dispenser was missing from multiple communal resident washrooms.Provide soap in a dispenser at each communal hand washing basinJuly 10, 2017
No disinfectant was being used to disinfect shared communal spaces and high touch surfaces.Use a disinfectant for shared communal spaces and high touch surfaces following cleaning. Disinfect communal spaces, high touch areas, and washrooms on a routine basis. July 10, 2017
Soap and paper towels were missing from designated hand washing basin in laundry room. Hand washing basin was obstructed from use by storage materialsProvide soap and paper towels at the designated hand washing basin in the laundry room. Hand washing basin to be easily accessibleJuly 10, 2017

Health Risks and Inspections

In the event that a direct health risk is identified for clients who visited this establishment, Niagara Region Public Health will contact those at risk with advice around any medical follow-up.

For general updates regarding this investigation, continue to monitor this website.

Routine health inspection results for this establishment.

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