Niagara EMS is responsible for providing 24-hour evidence based emergency pre-hospital medical care and transportation to individuals experiencing injury or illness.
Our dedicated team of highly qualified front-line paramedics and advanced emergency medical dispatchers work with equipment and technology to ensure the residents and visitors of Niagara receive the highest level of care available. Niagara EMS is led by Interim Chief Rick Ferron, Deputy Chief Karen Lutz-Graul and Interim Deputy Chief Michael Franklin, Commanders and Superintendents.
Niagara Emergency Medical Services operates 19 bases and a community response unit. The bases are located throughout Niagara to ensure optimal coverage and timely response for calls.
Responsible for preventative maintenance and repair of equipment and fleet, control of inventory supply and expiration, conducts legislated vehicle inspections and oversees the quartermaster store.
The Niagara EMS communications centre (dispatch) manages over 80,000 calls per year.
When a resident calls 9-1-1, they will reach an emergency dispatcher who asks whether the emergency is for ambulance, police, or fire. If the caller identifies the need for ambulance service, the call is seamless linked to the EMS communications centre - there is NO delay. The caller's address and telephone number are displayed within the centre.
Advanced emergency medical dispatchers play a vital role at Niagara EMS as they:
Niagara EMS subscribes to a translation service that offers our staff 24-hour access to interpreters in over 150 languages.
The caller, advanced emergency medical dispatcher and interpreter participate in a three-way-call to determine the appropriate response. Our paramedics on scene also have access to this three way calling service through our dispatch centre.