Mobile Integrated Health Teams

Niagara Emergency Medical Services (EMS) is redefining the patient journey to ensure anyone who calls 9-1-1 gets the right care, at the right time and place, by the right provider. Through the creation of mobile integrated health teams, we're creating a health care system that is more integrated, patient-focused and better addresses the actual needs of those calling 9-1-1 in our community.

Mental Health and Addictions Response Team

The Mental Health and Addictions Response team responds to 9-1-1 calls in a marked Niagara Emergency Medical Services SUV to better address the demand for low acuity mental health and addictions challenges in real time. Staffed with an advance care paramedic and a mental health nurse, the team will:

  • Provide outreach to patients who have overdosed on opioids, as close to real time as possible, to make sure harm reduction is provided and determine readiness to seek treatment
  • Perform working medical assessments and address any underlying medical issues, if any, and provide education if needed
  • Address mental health issues, complete assessments and provide education if needed

Falls Intervention Team

The falls intervention team responds to 9-1-1 calls in a marked Niagara Emergency Medical Services SUV to better address the demand for low acuity falls from ground level in real time. Staffed with a paramedic and an occupational therapist, the team will:

  • Provide outreach to long-term care and assisted living homes and look for ways to decrease the number of low acuity 9-1-1 calls
  • Proactively visit repeat patients to look for solutions that will prevent the next fall
  • Perform working medical assessments, address any underlying medical issues and use available lifting equipment to safely lift patients off the ground
  • Complete falls risk assessments, perform mobility tests and make recommendations to avoid future falls
  • Connect patients to community services and make referrals to support agencies after assessment in order to prevent future falls and keep patients in their residences

Coordinated Assessment Response Team

The Coordinated Assessment Response team responds to 9-1-1 calls in a marked Emergency Medical Services SUV to better address a number of low non life-threatening, non time-critical calls that can be handled without transporting to hospital. Staffed with an advanced paramedic, the team will:

  • Perform medical assessments and address underlying medical issues
  • Provide education and make referrals to community agencies or providers better suited to needs
  • Help navigate the options available in their local community to assist with their needs

Emergency Communication Nurse

When a 9-1-1 call is determined not to be life-threatening and not time-critical, an emergency medical dispatcher will transfer the call to one of our emergency communication nurses. The nurse will ask for your health card number to access your files and continue to ask further medical questions.

The certified emergency registered nurse is located in the Niagara Emergency Medical Services dispatch centre and:

  • Cares about your health needs
  • Has the ability to understand your immediate needs by asking questions based on the highest standard of care
  • Has a solid understanding of the health care options available in your community
  • Will provide medical advice or instructions
  • Will direct you where to go to best meet your needs. For example, this could be a walk-in clinic, pharmacy or visit to your family physician.
  • Is directly embedded within the ambulance communication centre which allows for seamless integration of health resources
  • May send a paramedic to provide further assessment on scene
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