Attendance and Communication - Parent Handbook

It is important that you keep everyone informed of changes that affect the care of your child.

Home Child Care Provider

If your child is going to be absent, notify your provider as soon as possible. After welcoming your child into the provider’s home, the provider will note his or her arrival in their log. When you pick up your child, please make sure the provider acknowledges your departure and marks the attendance accordingly.

Pick up and drop off times are natural opportunities for communication with the provider. If pick-up and drop-off times are too busy to allow communication with your provider, you are encouraged to call your provider during the day to arrange a time to talk.

Home Child Care Support Worker

You need to notify your home child care support worker if you move or change your contact information or hours of care.

If you have concerns regarding the care of your child, it is important to share them with your home child care provider and home child care support worker.

If you feel that your concerns have not been addressed to your satisfaction, you are encouraged to contact the Manager, Home Child Care Program at 905-980-6000 ext. 3823.

Children’s Services Caseworker

You need to keep your Children’s Services caseworker informed of changes to your circumstances, including address, telephone numbers, employment / schooling, finances and hours of care.

Due to limits on the number of children placed in a home child care home, we cannot guarantee continued placement should your hours or days of care change.

Placement of Children

Home child care support workers are familiar with each provider and are able to assist you in determining the most suitable provider and home for your child.

Termination of Care

You must notify your provider, your home child care support worker and your Children’s Services caseworker immediately if you plan on terminating your care. Please provide at least two week’s notice.

Should you not require child care for a short period of time, notify the home child care support worker and your Children’s Services caseworker to arrange for a break in service. Children’s Services cannot guarantee that your child will be able to return to the same provider.

Questions or Concerns

Regional Niagara Home Child Care Program is dedicated to ensure the delivery of high quality child care to all families. Children should be in a healthy, safe and happy environment. Children’s Services is committed to work in partnership with families to resolve any concerns and complaints that they may have about their child’s care. Should you have any concerns about the care of your child, the following process should be followed:

  1. Contact the Home Child Care Provider. Schedule a time with the home child care provider to talk about your concern(s). Be prepared to make notes ahead of time about your concerns. You may be asked to put your concern(s) in writing. Be clear about what’s being said; if you need clarification or have concerns about the provider’s response, ask for further explanation. A follow up meeting should be arranged if you feel it is necessary. If you are unsatisfied or still have concerns you may want to then move to the second point of contact.

  2. Contact the Home Child Care Support Worker. Call 905-980-6000 ext. 3194 to discuss the concern or complaint. Be prepared to share your notes in writing of the concern(s). The home child care support worker will discuss with you next steps in response to your concerns which may include, but is not limited to, a discussion with the provider, increase of visits, moving the child to another home, etc. The home child care support worker will advise the Manager, Home Child Care Program, Children’s Services, if necessary. If you are unsatisfied or still have concerns you may want to then move to the third point of contact.

  3. Contact the Manager of Children’s Services. Call 905-980-6000 ext 3823. If you are unsatisfied or still have concerns you may want to then move to the fourth point of contact.

  4. Contact the Director of Children's Services. Call 905-980-6000 ext. 3876.

Additional Points of Contact

For concerns about the licensed Home Child Care Program, call the Ministry of Education licensed child care complaint line at 1-877-510-5333 or email information.met@ontario.ca.

For concerns about the home child care support worker and / or manager and / or if the provider is a Registered Early Childhood Educator, call the College of Early Childhood Educators at 1-888-961-8558 or email info@college-ece.ca.

For children in need of protection, call FACS Niagara at 905-937-7731.

For environmental concerns, call Public Health, Niagara Region at 905-688-3762 or 1-800-263-7248.


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