It is important that you keep everyone informed of changes that affect the care of your child.
If your child is going to be absent, notify your provider as soon as possible. After welcoming your child into the provider’s home, the provider will note his or her arrival in their log. When you pick up your child, please make sure the provider acknowledges your departure and marks the attendance accordingly.
Pick up and drop off times are natural opportunities for communication with the provider. If pick-up and drop-off times are too busy to allow communication with your provider, you are encouraged to call your provider during the day to arrange a time to talk.
You need to notify your home child care support worker if you move or change your contact information or hours of care.
If you have concerns regarding the care of your child, it is important to share them with your home child care provider and home child care support worker.
If you feel that your concerns have not been addressed to your satisfaction, you are encouraged to contact the Manager, Home Child Care Program at 905-980-6000 ext. 3823.
You need to keep your Children’s Services caseworker informed of changes to your circumstances, including address, telephone numbers, employment / schooling, finances and hours of care.
Due to limits on the number of children placed in a home child care home, we cannot guarantee continued placement should your hours or days of care change.
Home child care support workers are familiar with each provider and are able to assist you in determining the most suitable provider and home for your child.
You must notify your provider, your home child care support worker and your Children’s Services caseworker immediately if you plan on terminating your care. Please provide at least two week’s notice.
Should you not require child care for a short period of time, notify the home child care support worker and your Children’s Services caseworker to arrange for a break in service. Children’s Services cannot guarantee that your child will be able to return to the same provider.
Regional Niagara Home Child Care Program is dedicated to ensure the delivery of high quality child care to all families. Children should be in a healthy, safe and happy environment. Children’s Services is committed to work in partnership with families to resolve any concerns and complaints that they may have about their child’s care. Should you have any concerns about the care of your child, the following process should be followed:
For concerns about the licensed Home Child Care Program, call the Ministry of Education licensed child care complaint line at 1-877-510-5333 or email firstname.lastname@example.org.
For concerns about the home child care support worker and / or manager and / or if the provider is a Registered Early Childhood Educator, call the College of Early Childhood Educators at 1-888-961-8558 or email email@example.com.
For children in need of protection, call FACS Niagara at 905-937-7731.
For environmental concerns, call Public Health, Niagara Region at 905-688-3762 or 1-800-263-7248.