Accessibility Plan: 2012 - 2017

Section 9: Initiatives 2012-2017


Budget Provisions Financial Planning

Department: All

Barriers: All

Resources/Comments: Council and budget allocations

Timeframe: Ongoing
Initiated and continually addressed


Customer Service Training

Department: All
Administered via Human Resources, Planning and Development, Clerk's Office Accessibility Advisory Coordinator

Barriers: Attitudinal, communicational, policy/practice

Resources/Comments:
Training to be organized by Human Resources representative, Accessibility Advisory Coordinator, Community Services representative and incorporated into the Corporate Orientation agenda.

Timeframe: Completed
Develop an in-house Customer Service training tool and necessary policies in compliance with the AODA's mandate of Customer Service Standard by January 1, 2010 for Corporation and January 1, 2012 for agencies, boards and commissions


Policy/Procedure

Department: All
Accessibility Advisory Coordinator
Corporate Management Team

Barriers: Communicational

Resources/Comments:
Staff expertise, incorporate accessibility considerations into policy/procedure

Timeframe: Ongoing
Incorporate outcomes from all AODA Standards as they become regulatory


Alternative format availability (Information Technology)

Department:
Planning and Development
Corporate Communications which includes in-house creative services and web content review/internet communications

Barriers: Attitudinal, communicational

Resources/Comments:
Staff expertise, Accessibility Advisory Committee consultation (for example, Regional materials available in alternative formats upon request, website regularly updated with accessible technologies, legible and clear writing for print products and print advertising)
Staff are currently developing a manual of resources to assist with provision/delivery of alternate formats and accommodation resources as requested

Timeframe: Ongoing
Incorporate outcomes expected in the near future from the AODA's Information and Communication Standard


Develop Communications Standard

Department:
Administration
Planning and Development
Corporate Communications

Barriers: Communicational

Resources/Comments:
Staff expertise, Accessibility Advisory Committee consultation
Continue to ensure accessible communication between departments, staff and particularly with the public to promote and enhance communication(for example, document preparation, storage and distribution to use readable OCR PDF technology)

Timeframe: Ongoing
Incorporate outcomes expected in the near future from the AODA's Information and Communication Standard


TTY Teletypewriters (local and toll free TTY to main switchboard)

Department:
Corporate Services
Community Services
Public Health
Planning and Development
Corporate Communications and Creative Services

Barriers: Communicational

Resources/Comments:
Ensure TTY contact information is included on website and on all published material
Continue to monitor further customer service needs for any additional TTY service

Timeframe: Ongoing
Initiated and continually addressed


Accessibility Events

Department: All
Accessibility Advisory Coordinator

Barriers: Communicational

Resources/Comments:
Accessibility Advisory Coordinator supports events related to Regional accessibility

Timeframe: Ongoing
Initiated and continually addressed


Accessibility Legislation

Department: All

Barriers: All

Resources/Comments:
Accessibility Advisory Coordinator:

  • Ensures legislative compliance and implementation into practices
  • Ensures review of draft AODA standards when issued
  • Drafts Accessibility Plan as required for submission to Accessibility Advisory Committee and then Council

Timeframe: Ongoing
Initiated and continually addressed


Facility Accessibility Design Standards - Accessibility Guidelines

Department: Corporate Services - Facilities/Properties Management

Barriers:
Policy/Practice
Architectural

Resources/Comments:
Staff expertise, Accessibility Advisory Committee consultation, Accessibility Advisory Coordinator
Promote adoption to 12 municipalities within Niagara Region

Timeframe:
Niagara Region has now adopted the 2007 version of Facility Accessibility Design Standards
Incorporate outcomes expected in the near future from the AODA's Built Environment Standard


Facility Accessibility - New/Existing, Leased/Owned

Department: Corporate Services - Facilities/Properties Management

Barriers: Architectural

Resources/Comments:
Use FADS as guideline for all improvements and as criteria for leasing and lease renewals

Timeframe: Ongoing
Initiated and continually addressed


Facility - Fire Alarms

Department: Corporate Services - Facilities/Properties Management

Barriers: Communicational

Resources/Comments:
Add visual strobe to audible fire alarms
Included in all new construction and retrofits of existing facilities

Timeframe: Ongoing with scheduled renovations


Council Chambers

Department: Corporate Services - Facilities/Properties Management

Barriers: Architectural

Resources/Comments:
Accessibility
Improvements to Council Chambers

Timeframe: Ongoing
Initiated and continually addressed


Employment and Workplace Accommodation

Department: Human Resources

Barriers: All

Resources/Comments:
Staff expertise
Practices and procedures to promote employment of persons with a disability
Gain input from a corporate diversity team
Continue support of workplace accessibility and accommodation for all departments

Timeframe: Ongoing
Initiated and continually addressed


Policy Plan
Local Official Plans

Department: Planning and Development

Barriers: Policy/Practice

Resources/Comments:
Planning regulations and practices that mandate accessibility:
Planning Act 2005, Section 2 (h1) Part VI, Policy 51(24)
Provincial Policy Statement Section 1.1.1 (f)
Regional Policy Plan Section 5, Urban Areas
Approval authority for local official plans Reviewed from Regional and Provincial perspective to meet or exceed mandates in the provision of accessibility

Timeframe: Ongoing
Initiated and continually addressed


Regional Emergency Management, Emergency Evacuation and Emergency Shelters Public Education Program

Department: Integrated Community Planning

Barriers: All

Resources/Comments:
Staff expertise, Red Cross, Accessibility Advisory Committee consultation, stakeholders, Ontario's Emergency Preparedness for Persons with Disabilities or Special Needs Guide, 2007

Timeframe: Ongoing
Initiated and continually addressed


Road Construction/Sidewalk Construction

Department: Public Works

Barriers: Architectural

Resources/Comments:
Review with FADS and Design of Public Spaces - Built Environment Standard as guiding documents
Work in conjunction with municipalities as sidewalks are their responsibilities

Timeframe: Ongoing
Initiated and continually addressed


Road Crossing Protection (Audible Signals)

Department: Public Works

Barriers: Architectural

Resources/Comments:
Technical sub-committee, Accessibility Advisory Committee consultation, CNIB consultation, Integrated Community Planning and Public Works

Timeframe: Ongoing
Installation of new and replacement of existing traffic signals will comply with AODA requirements


Inter-Municipal Specialized Transit

Department: Public Works

Barriers: All

Resources/Comments:
Staff expertise, Accessibility Advisory Committee consultation, community consultation
Expanded medical trip criteria now includes employment and education

Timeframe: Ongoing
Incorporate AODA's Transportation Standard


Construction Projects and Snow Removal

Department: Public Works

Barriers: All

Resources/Comments:
Consideration of barriers to accessibility during periods of construction or snow removal

Timeframe: Ongoing
Initiated and continually addressed


Section 10: Summary 2012-2017 Highlights Section 8: Status and Updates by Other Organizations and Agencies


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