Services for Youth

Still not sure who to call? Dial 211 for a free, confidential, 24-hour line.

  • Counselling and support services
    Agency Phone Number

    Family and Children's Services Niagara
    Support and protection for children up to 16

    COVID-19 update: On-site operations in Welland and Niagara Falls are suspended until further notice. The St. Catharines site is operational, but anyone who plans to attend must call ahead.


    Kristen French Child Advocacy Centre Niagara
    Children up to age 16 who have been abused

    COVID-19 update: There are no volunteers on site. All in-house meetings have been postponed. If necessary, they will be held by conference call. All arts and trauma group programs at the centre are cancelled.

    Niagara Region Mental Health Early Intervention in Psychosis Program
    14-35 years old who are experiencing a first episode of psychosis
    ext. 7262

    Contact Niagara
    Connect to community services for mental health and development for children up to 18

    COVID-19 update: Regular service continues. However, face-to-face contact is limited and staff are working remotely.

    905-684-3407 or

    Quest Community Health Centre - Rainbow Youth Niagara
    Individual, group support and social activities for sexually and gender diverse youth

    COVID-19 update: Phone and virtual appointments for clients only. Face-to-face appointments are limited to urgent matters and only when considered necessary after initial screening.

    ext. 222

    LGBT Youth Line
    Anonymous, confidential, peer support line

    COVID-19 update: Only available by chat, text and email. Phone support is not be available. Wait times might be longer due to increased demand. 


    Pathstone Hear and Now Walk-In Clinic
    Walk-in mental health counselling for ages six to 17

    COVID-19 update: Appointments are available by phone.

    Transgender Niagara
    Group meetings and social gatherings for transgendered individuals

  • Crisis
    Agency Phone Number
    Distress Centre Niagara
    24-hour line
    St. Catharines / Niagara Falls 905-688-3711
    Port Colborne / Wainfleet 905-734-1212
    Fort Erie 905-382-0689
    Grimsby / West Lincoln 905-563-6674
    Pathstone Mental Health
    Counselling and crisis services for youth
    Mental Health and Addictions Access Line
    Mental health and / or addictions support
    Kids Help Phone
    24-hour help for ages five to 20

    Niagara Region Sexual Assault Centre
    24-hour help for ages 16 and up

  • Food banks
  • Health
    Agency Phone Number
    Niagara Region Public Health
    Connect with a nurse
    905-688-8248 or 1-888-505-6074

    Centre de sante Communautaire
    Services for French-speaking clients including primary care, prenatal, nutrition, youth programs, settlement services, programs for victims of violence, addiction and mental health counselling

    COVID-19 update: Telephone appointments only

    Dental Care
    Dental programs and services for children and youth up to 17
    905-688-8248 ext. 7399 or 1-888-505-6074 ext. 7399
    Outreach Assistance
    Nurse who provides services at various locations
    905-401-4074 or 289-241-4231
  • Pregnancy
    Agency Phone Number

    Strive Niagara
    Supports for young moms and families going to school

    COVID-19 update: Offices are closed until further notice.

    Prenatal classes (Public Health)
    Supports for young moms and families going to school
    905-688-8248 ext. 7237
  • Recreation, drop-in centres and shelters
    Agency Phone Number

    The FORT
    Drop-in for grades 9-12, after-school program for grades 7-9

    COVID-19 update: After school and teen drop-in programs are closed until classes resume. For youth emergencies, contact staff by email.

    Grimsby 905-309-3678
    Smithville 905-593-6719

    The RAFT
    Youth centre and emergency shelter

    COVID-19 update: Still accepting new shelter intakes, but there's a screening protocol before entry. Drop-in hours and after school programs are cancelled. Dinner for youth aged 16 to 24 is provided at the door from 6-7 p.m. nightly.



    COVID-19 update: All programs and facilities, except for employment and immigrant services, are closed until further notice.


    YWCA Emergency Housing Facilities
    Shelter for women 16 years and older and their children; life skills program

    COVID-19 update: Call before arriving at any location. Lockdown protocol is initiated and no visitors are allowed in the shelters. Skills development programming and WARM drop-ins are cancelled until further notice.

    St. Catharines 905-988-3528 ext. 3228
    Niagara Falls 905-357-9191 ext. 4025

    Nightlight Youth Shelter

    COVID-19 update: Accepting shelter intakes for Niagara residents only. There's a screening protocol before entry.

  • Sexual health
    Agency Phone Number
    Sexual Health Centres
    Confidential information, counselling and clinic services
    905-688-3817 or 1-800-263-5757

    Positive Living Niagara
    Support for those affected by HIV and AIDS

    COVID-19 update: All groups and events are cancelled. Transportation is limited to essential and urgent medical drivers only and it may be necessary to transport clients via taxi in some cases. Services are available online and by phone where possible. If an in-person meeting is necessary, clients are to call their case manager in advance. Clients in need of groceries, medications or other supplies can call Home Support at ext. 138. Community Connections Employment / Volunteerism Program is on hold.

  • Self-help apps and online support or mental well-being

    These self-help apps are not a replacement for assessment or treatment, but may help you while waiting for appointments or on a wait list.

    • Mind Your Mood
      Track your moods and get a 'mood report'
    • Always There
      Space for youth to share thoughts and feelings to help cope with stress - can connect directly with a counsellor
    • MindShift
      Strategies to deal with anxieties and fears around test anxiety, perfectionism, social anxiety, performance anxiety, worry, panic, and conflict
    • School Mental Health Ontario
      Social-emotional learning supports mental health through life
    • Smiling Mind
      Modern meditation for young people, a simple tool that puts a smile on your mind anytime
  • Substance misuse and addiction
    Agency Phone Number
    Online 12 step meetings
    For teens affected by someone else's drinking

    Community Addiction Services of Niagara
    For assessments, treatment planning, counselling, and referrals

    COVID-19 update: Telephone appointments only

    Smoker’s  Helpline
    Text iQUIT to 123456
    Smoking cessation services
    For gambling problems
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