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The Empathy Effect: Countering Bias to Improve Health Outcomes

The Empathy Effect: Countering Bias to Improve Health Outcomes provides skill-based techniques to enhance skills in effectively conveying empathy to others, with a special focus on vulnerable populations.

Deadline to register is Thursday, Nov. 5, 2020.

Learning Objectives

  • Identify the premises for empathy-based care
  • Identify the elements of the IN GEAR model for empathy conveyance
  • Recognize internal or external cues associated with interactions that invite judgement
  • Implement counter cues to shift from a view of judgement to one of understanding
  • Demonstrate the conveyance of empathy

To book alternate training for more than 10 staff in your office, email Lynn Kuchard at This training is sponsored by the Hamilton Health Sciences Self-Management Program.


* = Required

Contact Information

Personal Information and Privacy

Any personal information or personal health information submitted in writing will be collected, used and disclosed by members of Regional Council and Regional staff in accordance with the Municipal Freedom of Information and Protection of Privacy Act or the Personal Health Information Protection Act, where applicable.

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Any information you share will be used only for the intended purpose for which it was provided. If you have any questions, email or call 905-980-6000 ext. 3779.

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