Niagara Region continuously improves service delivery to provide the best possible municipal services. Participating in performance measurement helps us determine our efficiency and effectiveness.
We participate in the Municipal Benchmarking Network of Canada, which is a collaboration of 15 municipalities with a common goal of fostering a culture of service excellence in municipal government by creating ways to measure, share, and compare performance statistics and operational practices. The most recent is the 2017 annual performance benchmarking report. Benchmarking helps us:
Niagara's financial health can be measured, in part, by the level of taxation on residents and businesses, and by how competitive taxes are compared to other areas of the country.
This type of information is tracked through the Region's financial systems and through the annual BMA Municipal Study conducted on Ontario municipalities each year.