Job Posting #22124

Adult Day Program Supervisor

Closing Date:Sun., Mar. 24, 2019
Department:Community Services
Location:Northland Pointe
Type:Regular Full-Time
Union:Non Union
Salary:$66,300 - $78,000
Work Hours:35 hrs / week

Important Notice and Amendments

PLEASE NOTE: the successful applicant must be fluent verbally in English and French. Applications must be submitted in EnglishThe Administrative language at the Niagara Region is EnglishMust have a valid driver's license and reliable vehicle to work at multiple locations, including Northland Pointe, Gilmore Lodge and Woodlands of Sunset (French designated site).

About Niagara Region

Serving a diverse urban and rural population of more than 430,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada's most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada's most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario's most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.


Reporting to the Adult Day Program Manager, the Supervisor is responsible to plan, implement, and evaluate all Adult Day services in accordance with accountability agreements, policies, and approved budget.

Working within a collaborative framework will develop strong working relationships internal and external to the program.

Responsible for day to day activity including: human resource, quality improvement, and financial management, legislative compliance, and staff training support as directed/delegated by the Manager.


  • Post-secondary diploma/degree in a health-related discipline, social sciences, gerontology
  • Bachelor degree in Health sciences, gerontology or related discipline is preferred


  • 3 years general experience in community service delivery, program development, & community development and engagement activities.
  • 2 years of supervisory experience and leading diversified classifications of frontline staff.
  • Extensive knowledge of specialized geriatric services, dementia care, stroke, and support services for seniors across the HNHB LHIN.
  • Must be verbally fluent in French for French Language designated program
  • Educational training in Dementia studies, Geriatric Mental Health is preferred


1.Supervise and coordinate all aspects of assigned program(s) including
  • Developing, implementing and evaluating processes to support the daily operations and as defined in the MOH accountability agreements
  • Provide direction, support, resources, feedback and supervision to assigned staff
  • Conduct risk management activities to identify and reduce program risks
  • Audit data entries for integrity issues, provide staff with re-training as required adhering to established work instructions, and submit valid reports to the manager as per schedule for OHRS and quality improvement reporting.
  • Administers annual Operating budgets for which they are delegated authority ensuring support of Council's objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies. Administer and approve the acquisition of goods and services for their direct reports in accordance with the procurement policy
  • Verify, and approve payroll for direct reports, for Program Manager sign-off.

  • 2.Provide leadership and support to program staff by
  • Provide input to and update training resources in collaboration with central support staff
  • Provide specific training in key identified areas &ndash philosophy, effective relationship building, emergency response, identification of risk, client safe handling, medication prompts and other program specific work processes.
  • Coordinate and monitor program activity/volumes consistent with defined performance targets reporting variance to the Program Manager
  • Monitor and analyze staff activity against standard operating expectations, and performance measures, identify gaps, and develop action plan to support desired outcomes.
  • Assist with problem resolution escalating unresolved issues to the Manager.

  • 3.Maintain and review
  • Program policies and procedures, work instructions associated with assigned programs, updating as required.
  • All staff activity and performance within context of program requirements, outcome measures
  • Triage referrals using a consistent criteria and assign to applicable program interagency team.

  • 4.Build Strategic Alliances and partnerships to support on-going referrals to services
  • Participate in community presentations to key stakeholder groups ensuring collaboration with SCP central office for integration opportunities.
  • Identify opportunities to the program manager for collaboration between external partners to improve service transitions between shared clients.
  • Represent community programs at community and public meetings to enhance public awareness of services available.
  • As directed by the Manager participate in program assessments/ evaluations, partnership tables bringing content knowledge to inform directional planning.

  • 5.Supervises staff, coordinating and planning work, providing work direction, assigning tasks and projects, determining methods and procedures to be used, monitoring quality of work, resolving problems and ensuring assigned results are achieved.
    • Enables results with the organization's human capital strategy to foster employee engagement.
    • In conjunction with the Manager provides training and development, coaching and discipline when necessary, and manages staff recruitment.
    • Ensures focus is directed to service excellence, communication/transparency, innovation, data integrity and work flow integration.
    • Ensures staff has the information and resources to make successful plans and decisions.
    • Ensures all people related issues, including recruitment, grievances and labour relations issues, are aligned to HR and Corporate standards and practices.
    • Helps to break down barriers to employee success, ensuring collaboration and cooperation with other teams within their division and department
    • Ensures Occupational Health & Safety policies, programs and practices are implemented, and maintained. This includes workplace inspections, monitoring, accident reporting and investigations, and ensuring any observed hazards or lapses in the functioning of OH&S processes, and other OH&S concerns are responded to promptly.
    • Ensures all individuals under supervision have been informed of hazards and instructed on the necessary risk control and emergency response measures.

    Special Requirements

    • In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.
    • Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.
    • Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values of service, honesty, choice, partnership and respect

    Shift Information

    Currently scheduled 35 hours days, and may be required to work weekends/evenings to support program promotion events on a pre-scheduled basis. Overtime may be required to respond to urgent program matters.

    Closing Statement

    Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow's challenges TODAY!

    Let us know why you would be an excellent team member by submitting your online application.

    We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

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