Submitting a Damage Claim to the Region or the Niagara Transit Commission

A complete review of a standard claim usually takes approximately eight to ten weeks. To reduce delays:

  • Individuals are encouraged to submit claims electronically
  • Provide complete and precise details of the circumstances of the claim
  • Provide true copies of all documentation supporting the claim

Niagara Region does not accept written notices of lien claims through its online claims intake process or by email. Written notices of liens must be served on Niagara Region according to the Construction Act.

Before submitting a claim, consider whether you have insurance coverage that might respond to the claim as this may be the most suitable way to recover your costs.

Submitting a claim

Claims should be submitted as soon as possible after the incident to ensure that a claim is not invalidated by a limitation period which can occur within ten days of the incident.

The claim must be submitted online, or in writing by email, regular mail, registered mail, in-person or by fax to 905-687-4977.

Your claim must include:

  • Your name and address
  • A phone number(s) where you can be reached
  • Your email address and fax number, if available
  • A detailed description of what happened outlining the specific damage, the name(s) of registered owner(s) of the vehicles / properties involved including the date, time and exact location of incident, witnesses' names and addresses, details of any construction in the vicinity of the loss and any other information that may assist in the review of your claim
  • A detailed description of the damages or losses you're claiming together with copies of all repair invoices, estimates, receipts (when available) or other supporting documentation
  • You must date and sign the claim

Damage claims should be addressed to:

The Regional Municipality of Niagara
Attention: Clerk's Department
1815 Sir Isaac Brock Way
P.O. Box 1042
Thorold, ON L2V 4T7

After a claim is submitted

When your claim is received, it will be date stamped at the time of receipt. Your claim will then be forwarded to our risk management coordinator for review and response.

Niagara Region isn't obliged to compensate for any losses or damages for which it's not legally liable. We expect that the claimant will provide complete substantiation for the claim to the satisfaction of the Region. This approach attempts to reduce the number of unsubstantiated and frivolous claims which, in turn, reduces costs for the taxpaying public who ultimately bear the cost of these claims.

This information is intended to provide claimants with an overview of the claims submission process and should not be considered as legal advice. Claimants requiring legal advice should consult their own advisors.

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