If you are applying to provide to the Niagara Region with a service that involves your staff interacting with the public on behalf of the Region, the Accessibility for Ontarians with Disabilities Act requires that your staff are trained with the Customer Service Standard by Jan. 1, 2010.
The Accessibility for Ontarians with Disabilities Act is Provincial legislation that the Niagara Region follows. The act provides standards outlining the way the Region must provide services to people with disabilities. Any third party service provides whose role is to interact with the public must also be trained under the act.
The Region's Accessible Customer Service pamphlet in English and French outline what the staff of third party contractors need to be aware of in order for the Region to remain in compliance with the act.
Contact the Niagara Region Accessibility Advisory Coordinator with any additional questions.