Important Payment Information During COVID-19

With many of our offices now closed to public access, Niagara residents, suppliers, and customers may have concerns regarding how you can continue to receive essential payments from or make payments to Niagara Region.

• Suppliers

  Niagara Region accounts payable is operating business as usual. Invoices received by mail are being recorded and paid according to normal processes. However, for best service, suppliers should send invoices by email to:

  • For all projects where the Construction Act applies, email constructioninvoices@niagararegion.ca
  • For all other invoices, email accountspayable@niagararegion.ca

  We're requesting all suppliers of Niagara Region and Niagara Regional Housing sign up to receive electronic fund transfer (EFT) payments. For more information on how to enrol, register or update your supplier information.

• Ontario Works clients

  There are no disruptions to social assistance payments.

  We're committed to doing everything possible to ensure you receive your payments on time, as expected.

  • If you receive your payments through direct deposit, payments will continue to be deposited into your bank account as usual
  • If you receive your payments through an RBC reloadable payment card, payments will continue to be loaded onto the card as usual
  • Any benefit issuances by cheque will continue to be mailed and / or issued as usual

  Ontario Works recipients who currently receive cheque payments are encouraged to enrol in direct deposit or the reloadable payment card program. Contact your Ontario Works casemanager for more information on how to enrol.

• Provincial Offences Court services

  Paying fines

  All pre-authorized payment arrangements are being processed on normal dates. Provincial offences fines can be paid online with paytickets.ca or by phone at 905-687-6590.

• Residents of long-term care homes

  Accommodation fees

  Resident bills will be sent monthly through regular channels. All pre-authorized payment arrangements will be processed on normal dates.

  If you're not enrolled for pre-authorized payment, contact the long-term care facility directly:

  • Deer Park Villa - 905-945-4164
  • Gilmore Lodge - 905-871-6160
  • Meadows of Dorchester - 905-357-1911
  • Linhaven - 905-934-3364
  • Northland Pointe - 905-835-9335
  • Rapelje Lodge - 905-714-7428
  • Upper Canada Lodge - 905-468-4208
  • Woodlands of Sunset - 905-892-3845

  Payments can be made by cheque at your long-term care home or mailed to Niagara Region headquarters.

  For other options, call 905-980-6000 ext. 3723 or email accounts.receivable@niagararegion.ca.

  Resident trust accounts

  Trust account statements will be mailed quarterly as per normal processes. Comfort accounts can be topped up by:

  • Cash at the long-term care home
  • Cheque at the long-term care home or mailed to Niagara Region headquarters
  • Online banking using the bill payment option. You must choose NIAGARA REGION - RESIDENT TRUST as the payee / billing customer name. Use the 4 or 8 digit resident trust account number shown on your statement. This is available with Royal Bank of Canada, Scotiabank, Bank of Montreal and CIBC.
  • Interac e-transfers using services provided by your financial institution
  • Add a contact with Niagara Region Resident Trust as the name and etransferpayments.trust@niagararegion.ca as the email address
  • For each payment, your message must include your resident number and full name with a short description of the reason for payment. For example, 12345678 John Smith-Trust Account Top Up.
  • Resident Trust is set up for auto-deposit so no security question / answer is required
  • Your bank may charge you a fee to send an e-transfer. Niagara Region isn't responsible for such charges. Contact your bank for more information.
• Niagara Regional Housing tenants

  All pre-authorized payment arrangements will be processed on normal dates.

  We encourage you to enrol in pre-authorized payment by contacting your Property Administrator. Otherwise, you continue to have several options to make your payment:

  • Cheque only (no cash) to your secure community dropbox or mailed to Niagara Region headquarters. Cheques should be made payable to Niagara Regional Housing.
  • Online or telephone banking using the bill payment option and choosing NIAGARA REGIONAL HOUSING as the payee / billing customer name. Use your tenant number as the account number.
  • Interac e-transfers using services provided by your financial institution
  • Add a contact with Niagara Regional Housing as the name and etransferpayments.nrh@niagararegion.ca as the email address
  • For each payment, your message must include your tenant number, along with a short description of the reason for payment. For example, T1234567 Rent Payment.
  • Niagara Regional Housing is set up for auto-deposit, so a security question and answer isn't required
  • Your bank may charge you a fee to send an e-transfer. Niagara Regional Housing isn't responsible for such charges. Contact your bank for more information.

All Customers

Niagara Region accounts receivable is operating business as usual. All pre-authorized payment arrangements will be processed on normal dates.

Make a payment online to pay for things such as invoices or for a long-term care resident.

Email accounts.receivable@niagararegion.ca for more information on options available to you to make your payment, such as mailing a cheque, online banking, credit card payments and electronic funds transfer.

For prompt service, customers can sign up to receive invoices by email.

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